Airbnb builds Voice Connect Click to Call app on Twilio
Time to read: 2 minutes
We sat down with Andrew Vilcsak, Airbnb’s Mobile Platform Lead, to talk about the new Voice Connect click-to-call app.
Twilio: Tell me about Voice Connect. Why did Airbnb build it?
Andrew: We’re now able to give hosts more confidence while ensuring their contact information remains private. With Voice Connect, a host simply logs in and clicks a call link. We then dial both parties and connect the call. We don’t have to release either person’s information. The whole thing gives hosts more confidence and lets us keep the transaction on our platform.
Twilio: Why did Airbnb build VoiceConnect on Twilio?
Andrew: The biggest thing was the ease of integration. Twilio’s documentation was very easy to follow and meshing Twilio’s API with our platform was super simple. Also important was the international dialing – half of Airbnb’s users are on an international line. We looked at a couple of providers, but Twilio’s international dialing is as good as any.
Twilio: How long did the Twilio implementation take?
Andrew: We started it in the middle of a sprint and went from concept to production in 48 hours.
Twilio: Any other interesting details from building VoiceConnect or other Twilio apps that you’d like to share?
Andrew: I love building stuff on Twilio. You get a high-impact application and it’s so easy to work with. The fact that you can build an app to call a phone number anywhere in the world and do it in a matter of hours is amazing.
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