Expanding Global Reach with Detailed Data: New Transparency Report

July 15, 2016
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Twilio’s “no shenanigans” approach to data privacy extends to all customers and users – wherever you’re located. As Twilio’s international presence continues to expand, we are providing more detail at a country level about the types of law enforcement requests Twilio has received.

You can learn about these requests in our transparency report for the first half of 2016.

Twilio Transparency Report – First Half of 2016

The objective of Twilio’s semi-annual transparency report is to inform you of the total volume of government requests for information received by Twilio, how Twilio responded to the requests and how often Twilio notified users of the requests.

  • You can view our most recent transparency report for the first half of 2016 here.
  • You can download a text file of our transparency report from our GitHub repository here.

Advocating for Privacy and Security

There’s a complicated balance between the responsibility of law enforcement to promote public safety and the responsibility of technology companies to protect the privacy and security of users. What’s clear cut is the important and inevitable role that encryption plays in secure communication.

  • You can find out more about why Twilio joined a court brief in support of Apple and in defense of individual privacy and security.
  • You can read why Twilio’s General Counsel, Karyn Smith, called on Congress to work with the tech community to promote strong data security principles in this TechCrunch Op/Ed.
  • You can view the letter by Twilio and 17 other tech companies to the U.S. House of Representatives Encryption Working Group here.

Transparency and Trust

The trust you place in Twilio for your vital communications is of paramount importance.

Twilio’s transparency reports attempt to provide the visibility you deserve and expect from a cloud service, and Twilio’s advocacy efforts mirror this commitment to upholding your trust.

Please email transparency@twilio.com with specific questions or feedback on the transparency report.