Resource Center

The Age of AI-Driven Customer Delight

In this episode of Twilio's Builders Wanted podcast, Guneet Singh, VP of Customer Experience & Care at AppFolio, discusses the role of customer experience in an organization, implementing effective feedback loops, and balancing AI and human interaction.

The Art of Simplicity: AI, Brand Perception, and CX with Gabrielle Boko, CMO of NetApp

In this episode of Twilio's Builders Wanted podcast, Gabrielle Boko, Chief Marketing Officer at NetApp, discusses AI as a competitive differentiator, NetApp’s brand refresh and the sustainability of AI.

Unveiling the future:Redefining user authentication and fraud mitigation

Explore the complexities of fraud prevention and cutting-edge technologies that can help safeguard your business and consumers.

The User Authentication Decision Maker’s Guide

Fake users pose a reputational and expensive risk for your business. Learn how to protect your business—and your users—with the right user authentication solutions.

2023 State of Customer Engagement Report

Learn about the latest digital customer engagement trends from more than 4,700 business leaders and 6,000 consumers across the globe.

2024 guide to scaling you SMS messaging solutions

Learn how to grow your digital reach and build customer loyalty through SMS and messaging channels

2024 Guide to Business Messaging Number Types

Navigate the future of CX with Flex 2.x.x

Enjoy out-of-the-box agent experiences across channels, detailed customer views, plus hyper-personalized agent conversations, recommendations, and insights.

Twilio named a Leader in the 2024 Gartner® Magic Quadrant™ for CPaaS

Twilio has been recognized two years in a row based on its completeness of vision and ability to execute..

Customer experience tolerance: How to use it to improve the customer experience

Address friction and anticipate needs to ensure an exceptional customer experience

ING’s Matteo Pomoni: Identifying Key Moments of Truth in Customer Data

In this episode of Twilio's Builders Wanted podcast, Matteo Pomoni, Global Head of Retail Daily Banking and Funds Entrusted at ING, discusses do’s and don’ts of customer obsession, coping with channel competition, and key moments of truth in data.

The Customer Obsession Advantage’s Marbue Brown: How to Become Customer-Obsessed

In this episode of Twilio's Builders Wanted podcast, Marbue Brown, founder of The Customer Obsession Advantage, discusses the difference between being customer-driven and customer-obsessed, how AI is affecting customer experience, and anticipating customer needs.