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Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

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2025 State of Customer Engagement Report

Explore the five trends redefining how brands connect with customers in 2025.

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Customer Engagement Platform
One flexible platform that combines data, AI, and the communication channels your customers love.
Communications
Customer Data

Messaging
SMS
WhatsApp
Conversations API
RCS
Voice
SIP Trunking
Email API
SMTP Service
Marketing Campaigns
Phone Numbers
Toll-free
10DLC
Short Codes
Video API
Flex

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Verify
Lookup

Conversational AI
ConversationRelay
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See all products

See Twilio’s latest innovations, integrations, builder tools and support plans

Verification and identity
Fraud prevention
Alerts and notifications
Appointment reminders
Lead alerts
Mass texting
Marketing and promotions
SMS marketing
Cross-sell and upsell
Optimize ad spend
Support and sales
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Contact center
Customer data management

Developers
Data Engineering
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Product
Customer Experience

Financial services
Healthcare
Retail
Nonprofit
Hospitality
eCommerce
Public sector
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See all solutions

Why Twilio
We help you build amazing experiences with contextual data, the right communication channels, and AI to scale personalization and increase efficiency.
Customer stories

One platform
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Enterprise scale
Extensible by design
Real-time customer data
Artificial intelligence
Infrastructure

About us
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Diversity
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Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

2025 Gartner® Magic Quadrant™ for CPaaS

Twilio was once again named a Leader and positioned highest for our Ability to Execute.

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Woman sitting in a wooden chair using a smartphone with plants in the background.

Woman sitting in a wooden chair using a smartphone with plants in the background.

2025 State of Customer Engagement Report

Explore the five trends redefining how brands connect with customers in 2025.

All Pricing
Transparent pricing with discounts as you scale. Sign up for a free trial—no credit card required.

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Blog / Authors / Chiara Massironi

CM

Twilion

Chiara Massironi

Chiara Massironi leads Twilio's Developer Network.

Twilio and the Evolving Role of AI in Communications

Chiara Massironi
Twilio Programmable Messaging and Voice Professional Certificate on LinkedIn Learning

Chiara Massironi
How “Operation Univers(ity)” helped students contribute to an Open Source project

Chiara Massironi
Computer Science lessons from around the world

Chiara Massironi
Twilio Startups: The Startup Stack

Chiara Massironi
Shining a Spotlight on Builders: Announcing Twilio's AI Startup Searchlight 2025

Frank Yaw-Owusu Paul Kamp
Get Started with DMARC and SendGrid

Alvin Lee
Getting Started with BIMI and SendGrid

Alvin Lee

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