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  • By Jeff Lawson
    Your Phone, Your Call - Part I - Eliminating Robocalls twilio_banner_default.png

    All of us have had the experience. A meeting or a dinner interrupted by our phone ringing with some random number on the screen. Click ‘ignore’. Maybe a minute later we get the notification of a new voicemail (maybe in another language) touting a new deal on satellite TV, or better yet, alerting you to an urgent "lawsuit from the cops." Or rather, they don't leave a voicemail at all... because they'll just robocall you again in 20 minutes, hoping you'll answer from a different random number.

    Sound familiar? If your experience is anything like mine, your "missed calls" screen looks a bit like mine:

    One day's worth of unknown callers.

    Literally my missed calls screen. Yours too?

    Robocalling has reached epic proportions and we're all starting to hate our phones. In fact, according to First Orion, nearly 50% of all US mobile calls made in 2019 are expected to be robocalls. Stop and think ...

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  • By Jeff Lawson
    Ahoy Twilio SendGrid twilio-sendgrid

    When we talk to our customers, they tell us that it's harder than ever to build a compelling customer engagement strategy. You have to consider all the customer touch points, from selling and marketing, to when customers are using your product or when they need support. At every step of the way, integrating the right communication at the right moment makes customers informed, happy, and successful.

    That's why at Twilio, we've been investing for 11 years to build the customer engagement platform that developers and companies can use to build world class experiences. We started by building the industry leading APIs for voice and SMS, and have since added video, Facebook Messenger, and WhatsApp as means for companies to communicate with their customers.

    SendGrid has been doing the same thing, but they started by building the industry's leading developer platform for email. If you’ve been at a hackathon, conference ...

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  • By Jeff Lawson
    Twilio to Acquire Leading Email API Platform, SendGrid opal-featured-image.jpg

    We started Twilio 10 years ago to democratize communications, giving developers the power to make a phone ring with just a few lines of code. Over the years, we’ve evolved our platform to address nearly every channel that companies use to communicate with their customers, including voice, video, SMS, chat, smart speakers like Alexa, and messaging apps like Facebook Messenger, WhatsApp, and more.

    As we continued to add new means of communication, you’ve told us that there has been one missing from our platform -- email.  We’ve watched SendGrid on their journey to build the industry’s best cloud-based email delivery platform. They’ve taken the same developer-first approach as we have - building a great API, reducing friction to getting started, focusing on trust and quality and showing developers what's possible with the power of code.

    Both Twilio and SendGrid have been hearing from you, our customers, that ...

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  • By Jeff Lawson
    Taking To The Next Level

    One of our key values at Twilio is to empower others. That doesn’t mean “sell to others.” Rather, it means you help bring out the best in the people you serve, supporting and enabling them to achieve their goals however you can. Since we started Twilio, developers have amazed us with their ingenuity – building products and companies that we could never have imagined.

    But something else we never imagined was how communications plays into fixing the world. We’ve encountered many non-profit organizations whose work has shown that communications, or the lack thereof, is the root of many societal problems. Two years ago we started to empower those non-profit organizations with communications technology to improve lives around the world – through use of Twilio technology, grants, and volunteer work from Twilio’s employees worldwide. Yet was not sustainably funded – until now.

    Today we’re excited to ...

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  • By Jeff Lawson
    Announcing New Investors and Our $130 Million Series E Round logo-640×241

    “The Humpty Dance is your chance to do the hump

    Do the Humpty Hump, come on and do the Humpty Hump

    Do the Humpty Hump, just watch me do the Humpty Hump

    Do ya know what I’m doing, doing the Humpty Hump

    Do the Humpty Hump, do the Humpty Hump”

    – Shock G aka Humpty Hump

    I was told tech blog posts should start with rap lyrics, so there you go! I also wanted to announce that Twilio has closed a $130 million Series E round of funding, led by Fidelity and T Rowe Price, along with investments from Altimeter Capital Management and Arrowpoint Partners.

    In addition, we’re privileged that and Salesforce were also significant participants in the round. We’ve had great relationships with Amazon and Salesforce, leaders in laaS and SaaS respectively, and now we have the opportunity to deepen the relationship between our companies ...

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  • By Jeff Lawson
    Ahoy Authy: Welcome Authy To The Twilio Family authy-blog-image

    It’s 2015, and every week there’s another security breach. We’ve learned that retailers aren’t safe from their HVAC vendors, Seth Rogen can stir an international cybersecurity incident, and not even the venerable OpenSSL can be trusted. The only strategy is multiple layers of security, and so every login box on the Internet needs to be secured and secured again.

    That’s non-controversial, but doing so has traditionally introduced substantial user friction. Five years ago, two factor authentication required hardware fobs that were expensive – and truthfully, who wants more hardware on their keychain? And what about email-based verification? No one wants to abandon the app and refresh their spam folder. Security is only as good as its usability – the most secure scheme is rendered useless if users don’t adopt it.

    Mobile has provided a great solution to create strong identity verification with reduced friction. For the ...

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  • By Jeff Lawson
    Day Of Action: Fight Back Against ISP’s Slow Lane #StopTheSlowLane topic_net-neutrality

    If you’re reading this, you benefit from an open Internet. You take for granted that the browser you’re using can reach our blog. But that could change.

    If you haven’t been following the Net Neutrality news for the past several months, here’s the situation. The Internet is a free (as in speech) and open network, where your mobile or broadband ISP is supposed to transmit bits between any Internet connected server to you without opinion on what those bits mean or whether you should be permitted to access them. It’s a doctrine called net neutrality, and it’s been the basis of innovation on the Internet since pretty much day one.

    The FCC is currently considering a reversal of this doctrine, allowing ISPs and carriers to use arbitrary policy to price and police your Internet for those services you use. This action would open the ...

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