Twilio Changelog

You can now use Flex Plugin Builder from within the Twilio CLI. The Twilio CLI allows you to manage your Twilio resources from your terminal or command prompt, and now it can trigger commands from the Flex Plugin Builder to create, test, and deploy your Flex plugins.

Visit our docs to get started with the CLI's Flex integration.

Flex Administrators can now enable pilot and beta features within their Flex instance through the new Pre-Release Features Page in the Flex administrator view. Most Flex UI releases include a number of features and improvements that are enabled for all customers. This page lets you try out new features in Flex before they are Generally Available.

Pilot and Beta features are not covered by Twilio Support Plans or SLAs. You can learn more about support for pre-release features in our Help Center. Details on how to enable these features are available in our Pre-Release Features Guide.

This release of Flex UI and WebChat UI bring a number of usability improvements and new features to Flex Messaging:

• Browser Notifications: Flex now sends a browser notification when the Flex window is not in focus and the agent is assigned a new task or receives a new message.
• Markdown: Added support for markdown markup language for WebChat.
• WebChat Customer Presence: Indicator for WebChat tasks signaling whether the customer is still online.
• Typing Indicator in Task List: Added typing indicators in the Task List specific for WebChat.

Other notable changes in this release include:

• Improved Notifications API with browser notifications and actions support
• Support for double-byte characters (Chinese, Japanese, Korean) for WebChat message input

For a full changelog, visit our Flex UI release notes and WebChat UI release notes

The Flex Plugin Builder v3 is now Generally Available. This release enables you to build and deploy your plugins directly from the command line interface by leveraging the Functions & Assets API. This allows you to integrate your plugin development within a CI/CD pipeline.

You must update existing plugin repositories to take advantage of the new deployment options. These details can be found within our migration guide.

We have updated all Flex projects that use Automatic Updates to Flex UI 1.13.

This Flex UI release introduces new notifications for call transfer failures, minor fixes to how we handle custom chat tasks, and UI performance improvements.

For a full changelog, visit the Flex UI release notes.

Reminder: You can pin to individual versions of the Flex UI or manage your Automatic Updates within the Flex Admin UI.

You can now configure Flex Flows message handling within the Twilio Console with two new behaviors:

• Direct to TaskRouter
• External Webhook

You can use these behaviors to setup outbound messaging use cases or to handle your messages outside of Studio. Learn more about managing your messaging configuration in our Flex Messaging Developer Guides.

This release includes the following:

• Two new screenpop methods: Pass either specific SFDC URLs or SFDC Object Ids as custom task attributes to dictate the ScreenPop behaviour in your Engagement flows.
• Configurable interaction logging: You can now choose to configure your automated interaction logging - select which interactions ( task start, task complete, task switch) to log, or turn them all off completely.
• Phone Number and Taskrouter SIDs validation: Configuration screens for Flex Salesforce Integration in the Flex Admin panel now have validations for Phone Number, Workflow SID and Task Channel SID, so you'll see a warning if you make a configuration error.

Read more on Screenpop, Interaction Logging, or the full release notes here.

We have updated all Flex projects that use Automatic Updates to Flex UI 1.12.

This Flex UI release introduced the AudioPlayerManager API, a dialpad for sending DTMF tones during an active call, and performance improvements to the Teams View. For a full changelog, visit the Flex UI release notes.

Reminder: You can pin to individual versions of the Flex UI or manage your Automatic Updates within the Flex Admin UI.

All Flex projects now have access to the Voice Insights advanced features:

• Time-series views of metrics
• Event Streams
• Programmatic access to call summaries

These features are enabled for all Flex projects and included in Flex Active User Hour and Named User paid plans.

Learn more about what's included with the advanced features in our documentation, and visit your dashboards within the Twilio Console.

This release of Flex UI introduces minor fixes to how we handle custom chat tasks, new notifications for call transfers failures and UI performance improvements.

For a full changelog, visit the Flex UI release notes