Product changelog and announcements

SendGrid marketplace customers can now take advantage of the Unified Login feature that lets you create a Twilio login for every individual user accessing your SendGrid account. This provides a more secure access pattern with the ability to define permissions for each user instead of a single, shared admin permission set. 

When accessing your SendGrid marketplace account from one of the marketplace integrations - Microsoft Azure, Google Cloud, Heroku, or Amazon Web Services - you will be prompted to provide an email address to create your Twilio login. If you already use another Twilio product and have an existing Twilio login, you can use that email address and password for SendGrid access.

This will be rolled out over the next couple weeks for all SendGrid marketplace customers. For more details, see the documentation here.

Using the Webhook Configuration API, customers can configure how Twilio authenticates and delivers outbound webhooks, per URL. The API consists of two resources: Webhook Settings and Webhook Rules.

Twilio Cohorts is now available in Private Beta, providing a set of APIs designed to handle list building, audience segmentation, and bulk execution natively within the Twilio platform. Set up your customer profiles, segment them, and trigger messages using your existing Twilio account.

Twilio Cohorts includes:

• Dynamic List Building & Segmentation: Define customer traits and query dynamic audiences directly within Twilio.
• Native High-Volume Delivery: Pass a single CohortID when triggering a send with the Twilio Email API or the Twilio Bulk Messaging API (supporting Email, SMS/MMS, RCS, and WhatsApp) without writing custom batching logic.
• Unified Execution: Streamline multi-channel workflows and eliminate custom queuing or backend rate-limiting logic.

Coordinating high-volume delivery across Email, SMS, RCS, and WhatsApp alongside your native Twilio data has never been easier.

To request early access to the Private Beta, submit a request form. For API details and technical guidance, see the Twilio Cohorts documentation.

Intelligent Alerts is now available in the new Twilio Console, giving Messaging customers a more unified and consistent way to investigate anomalous events. This update includes improved alert summaries, the ability to provide feedback on alerts, and a dynamic set up notifications prompt when email alerts have not yet been configured.

Voice Insights now tags calls as HD Audio when they connect with the AMR-WB or Opus codec.

Use the tag to confirm your endpoints negotiated what you configured, and to correlate HD usage with transcription accuracy, AI agent performance, and customer satisfaction.

Calls that carry HD audio are tagged as Downsampled when the longest portion of the call connects to a component or another endpoint that does not support HD. Twilio converts the audio to narrowband to keep the call connected.

Both tags appear in the Call Summary in Console, in the Voice Insights REST API, and through Event Streams. You can also filter the Call Insights dashboard by either one.

Learn more in our Call Summary documentation.

You can now send RCS messages to Rogers phone numbers, completing RCS coverage across Canada’s major carriers.

When requesting RCS Sender approval in Canada, Twilio will now submit the Sender for review across all major carriers, including Rogers. RCS Senders already approved by other Canadian carriers will automatically be submitted to Rogers for review and approval. No action is required.

To start sending branded RCS messages, go to the Twilio Console to create and submit an RCS Sender.

For more information, see our RCS documentation.

Starting October 5, 2026, paid support customers can reach Twilio through live chat for help with Segment and all Twilio platform applications and products.

TaskRouter and Studio are now available in Public Beta in Twilio's Ireland (IE1) Region, giving you EU data residency and control over where your contact center routing and workflow automation data lives.

Short Code numbers are now supported as SMS senders in Twilio's Ireland (IE1) region for EU data residency. When using this feature, SMS message personal data sent or received via Short Codes is stored and processed in the EU up to the point it reaches Twilio's connections with telecommunications providers.

With this release, the IE1 region supports the following features:

• Short Code senders: Send and receive SMS messages with short codes in IE1. 

• Region Configuration API: Configure short codes for IE1 using the V3 region configuration API.

• Short Codes API: Set IE1 inbound webhook configurations using the ShortCodes resource.

• Messaging Services API: Add short codes to IE1 messaging services using the service ShortCodes subresource.

To learn more and get started, see the developer documentation.