Product changelog and announcements

The Call resource now returns the STIR/SHAKEN status of each call. Check the attestation on your calls straight from the Calls API.

Email Insights gives senders near real-time visibility into deliverability and engagement through three prebuilt dashboards: Overview, Delivery Errors, and Audience Health. Filter by domain, IP pool, template, category and more, then drill into message-level detail in Email Logs. Included at no additional cost in both the Twilio Console and the SendGrid Console, with about two months of history at launch, starting August 20, 2026, and growing over time. Your existing Stats pages and APIs are unchanged.

To learn more, see Email Insights in the Twilio Email docs and the Twilio SendGrid docs.

Changes:

• GA release with all fixes for beta customer-reported bugs, no new functionality was introduced.
• Attempt DLR Event type was deprecated as part of this release on September 21, 2026. The same deprecation also covered stopping the DLR status updates in Verify Events. See the changelog announcement.

Twilio Conversation Relay now includes General Availability (GA) support for dynamic mid-call configuration, WebSocket application reconnect, agent echo prompt filtering, and ElevenLabs v4 Turbo text-to-speech models.

The Voice Recording Account Default Configuration is a new API that enables customers to set and manage default call recording settings for your account.  Now Generally Available in us1.

Voice Integrity, part of Twilio’s Voice Trust offering, enables businesses to register their details and associated outbound phone numbers directly with major US analytics vendors. This proactive registration helps carriers identify legitimate business traffic, reducing the likelihood of your calls being blocked or labeled as spam.

SendGrid marketplace customers can now take advantage of the Unified Login feature that lets you create a Twilio login for every individual user accessing your SendGrid account. This provides a more secure access pattern with the ability to define permissions for each user instead of a single, shared admin permission set. 

When accessing your SendGrid marketplace account from one of the marketplace integrations - Microsoft Azure, Google Cloud, Heroku, or Amazon Web Services - you will be prompted to provide an email address to create your Twilio login. If you already use another Twilio product and have an existing Twilio login, you can use that email address and password for SendGrid access.

This will be rolled out over the next couple weeks for all SendGrid marketplace customers. For more details, see the documentation here.

Using the Webhook Configuration API, customers can configure how Twilio authenticates and delivers outbound webhooks, per URL. The API consists of two resources: Webhook Settings and Webhook Rules.