Alerts for real-time contact center performance in Flex now available in public beta

Supervisors can now receive alerts about changes in real-time queue performance. On the queues stats monitoring page in Flex UI, any metrics, channels, or queues that need attention are highlighted so supervisors can quickly identify which areas to prioritize.

If supervisors are working outside the queues stats monitoring page, they can get notifications in Flex, their browser, or a Slack channel when metrics breach their thresholds. 

To enable alerts, see Alerts for contact center metrics in Flex.