5 Best practices for seamless & secure user onboarding

When building an onboarding process that satisfies customers and keeps both their accounts and your platform safe and secure from day one, consider the best practices outlined in the rest of this guide.

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Do growth and risk-averse have to be at odds when securing consumer acquisition? As we’ve accelerated from physical to digital-first consumer engagements, many businesses believe that they must choose between security and user experience (UX) during the end-user sign-up touchpoint. When done right, these two teams will be satisfied, ensuring limited friction for the legitimate end-users while simultaneously making it harder for bots and bad actors to sign-up.

In this ebook, we’ll look at:

  • How to reduce sign-up abandonment by delighting real and unique users signing up with your business
  • How to create a win-win onboarding experience that satisfies both your security and risk teams as well as your growth and CX teams
  • Why it’s essential to offer your end-users options in regards to receiving communications
  • How prioritizing deliverability of your user verification messages and one-time passcodes can reduce support costs