Cloud-Based Contact Center Infrastructure Product and Market Report

Explore the top trends and vendors shaping cloud-based contact centers, along with an in-depth profile of Twilio Flex functions and capabilities.

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Businesses worldwide are rapidly adjusting to a new normal. Digital transformation is more relevant now than ever, and should be on every organization's agenda.
See why Twilio is one of the top three cloud contact center vendors, globally, according to DMG Consulting.

Read this report to understand:

  • Top trends shaping cloud-based contact centers
  • Top vendors
  • In-depth profile of Twilio Flex functions and capabilities