Building Better Customer Connections

Introducing chat to video escalation in Twilio Flex.

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Looking to build a better customer service experience for your users? Sometimes live chat doesn’t cut it and customers just need a little face time.

Learn how chat to video escalation can help your customer service agents resolve user issues in real-time and your business build better relationships with your customers.

In this guide, we discuss:

  • The benefits and challenges of chat to video escalation
  • Example use cases
  • An overview of the Twilio Flex Plugin solution
  • Additional info on Twilio Professional Services