Guide

Building Better Customer Connections

Introducing chat to video escalation in Twilio Flex.

Two women smiling while looking at a tablet in the foreground, with two colleagues in the background.

Looking to build a better customer service experience for your users? Sometimes live chat doesn’t cut it and customers just need a little face time.

Learn how chat to video escalation can help your customer service agents resolve user issues in real-time and your business build better relationships with your customers.

In this guide, we discuss:

The benefits and challenges of chat to video escalation
Example use cases
An overview of the Twilio Flex Plugin solution
Additional info on Twilio Professional Services

Flex On-demand services

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