Guide
Building Better Customer Connections
Introducing chat to video escalation in Twilio Flex.
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Looking to build a better customer service experience for your users? Sometimes live chat doesn’t cut it and customers just need a little face time.
Learn how chat to video escalation can help your customer service agents resolve user issues in real-time and your business build better relationships with your customers.
In this guide, we discuss:
- The benefits and challenges of chat to video escalation
- Example use cases
- An overview of the Twilio Flex Plugin solution
- Additional info on Twilio Professional Services