Manage customer and workforce communications at scale
Increase operational efficiency by using new channels to mobilize workers and serve customers faster.
Increase operational efficiency by using new channels to mobilize workers and serve customers faster.
Increase efficiency
Deliver job alerts to specific employees with the right set of skills. Twilio integrates with your Field Service Management system, allowing you to programmatically contact specific employees, departments, and specialists.
Broadcast alerts to employees to fill shifts faster, and address emergency customer requests. Integrate your scheduling system with the Twilio platform to manage two-way communications with your employees.
Keep customers in the loop about important account activity such as low balance alerts, password resets, and bill reminders. Tailor the notification channel and frequency of alerts to your customer’s preferences.
Reduce no-shows by delivering appointment reminders on channels ranging from SMS, to Email, to Voice, to WhatsApp. Notify waitlisted clients about appointment availability programmatically.
Customers want to know what to expect from your business without having to ask you. Send them alerts about their package delivery or food order to keep them informed.
Let workers communicate with customers using their own phones, without exposing either parties’ personal phone numbers. Twilio uses masked phone numbers to protect sensitive data while fostering seamless communication.
Twilio integrates with your CRM, allowing you to monitor conversations to ensure both parties on your platform are following your terms and conditions
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Use cases
“Two-way SMS notifications helped power a 2x increase in weekly traffic on Yelp Reservations.”