Use Cases

Instant Lead Alerts

Double lead conversion rates. Use text messages and phone calls to alert sales reps of new leads from a website.


Instant lead alerts benefits

Increase productivity and decrease response times

Double conversion rates

Improve response time by immediately notifying partners and service professionals of new leads no matter where they are.

Escalate hot leads

Add escalation logic to a CRM. Leads that sit too long can automatically be routed, along with an SMS alert, to a new agent.

Deploy in hours

Integrate into an existing web server stack and database.Twilio speaks standard HTTP and works with any language.

Building blocks

  • SMS & MMS: Send text and picture-message lead alerts with customized data.
  • Voice: Deliver alerts with an automated outbound call with rich functionality.
  • Taskrouter: Intelligently route leads based on skills and location.

Twilio 101

Twilio 101


// Instantiate a new Twilio Rest Client
$client = new Services_Twilio($AccountSid, $AuthToken);

/* Your Twilio Number or Outgoing Caller ID */
$from = "NNNNNNNNNN";

// make an associative array of server admins. Feel free to change/add your
// own phone number and name here.
$people = array(
"4158675309" => "Johnny", 
"4158675310" => "Helen", 
"4158675311" => "Virgil",

// Iterate over all admins in the $people array. $to is the phone number,
// $name is the user's name
foreach ($people as $to => $name) {
// Send a new outgoing SMS
$body = "A new lead is available in San Francisco. Reply 'yes' to accept";
$client->account->sms_messages->create($from, $to, $body);
echo "Sent message to $name";

The Twilio Advantage

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Communicate reliably

Experience a 99.95% uptime SLA made possible with automated failover and zero maintenance windows.

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Operate at scale

Extend the same app you write once to new markets with configurable features for localization and compliance.

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Many channels

Use the same platform you know for voice, SMS, video, chat, two-factor authentication, and more.

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No shenanigans

Get to market faster with pay‑as‑you‑go pricing, free support, and the freedom to scale up or down without contracts.