Automated Survey benefits

Familiarity for Automated Surveys while increasing the read rate

  • Better than email

    Get an open rate, four-fold higher than email with text message reminders. Messages are read, on average, within four minutes.

  • Personalized questions

    Send customized survey questions integrating data from your CRM or other applications and receive a higher response rate.

  • Easy capture and integration

    Collect responses via text or dial pad input and store data in any application.

How it works
Step 1:  
Control content and logic for survey questions with a suite of programmable options for response.
Automate survey delivery from any existing application.
Use Twilio's SMS or Voice API to deliver the survey.
Store a customer's responses in CRM or other application.

Building blocks

All the components needed to build nimble Visual Estimates

  • Numbers

    Choose local or toll-free numbers specific to the survey.

  • Voice

    Deliver the survey with an automated outbound call using IVR capabilities.

  • Short Codes

    Create a five-digit short code for high volume, branding, and message delivery.

Why Twilio
  • Easy integration

    Create dynamic surveys within existing tracking and procurement systems, not a separate application.

  • Multi-lingual

    Send the same message in spoken word using Text-to-Speech in 26 languages or text any non-English character.

  • Low-cost

    Text and call to nearly any country in the world without upfront investments. Pay $0.015 a minute to call and $0.0075 for text.

Twilio 101

How to

Simple code to build ETA Alerts onto a flexible and easy Twilio API

gather(array(
	'action' => 'http://example.com/process_poll.php',
	'method' => 'GET',
	'numDigits' => '1'
));

$gather->say("This is Mark's Pizza Party Poll");
$gather->say("If You Would Like Cheese Pizza Press 1");
$gather->say("If You Would Like Pepperoni Pizza Press 2");
$gather->say("If You Would Like Sausage Pizza Press 3");
$gather->say("If You Would Like Pineapple Pizza and Canadian Bacon Press 4");

header('Content-Type: text/xml');
print $response;

?>

We can't wait to see what you build

Create modern communications with free accounts and advice.