Voice Insights
BetaImprove carrier and WebRTC call quality with detailed performance insights.
Pattern analysis
Understand how carrier networks, phone numbers, regions, and device type impact call quality. Segment quality and call completion statistics to quickly isolate complex issues.
Console and REST API* access
Get data in the most convenient way for your team. Visualize quality metrics in the Twilio Console or integrate Voice Insights into your own dashboards using Twilio’s REST API.
Flexible reporting
Slice and dice data the way you want. Look through a summary of calls and segment by carrier, area code, OS or browser, or dive into the details of an individual call.
Audio Trace
Visualize and playback audio for each participant to easily identify issues like one-way and choppy audio.
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Monitor carrier performance
See how every call performs with jitter, packet loss, and post-dial delay metrics that are collected every few seconds from the carrier network.
Track dropped calls
Use call completion metrics like “who hung up” to troubleshoot dropped call issues and improve analytics about agent performance in a contact center.
Measure participant experience
Put yourself in the caller’s shoes. Call setup events and performance metrics are broken out by each call participant, providing a complete picture of the caller’s experience.
Respond to issues during a live call
Use the SDK to display warnings and prescriptive actions to users in the browser, such as “check headset connection” or “move to an area with better Wi-Fi”.
Report on WebRTC performance
Build custom analytics that examine and monitor call quality trends along dimensions such as connection type, browser type, and operating system.
Diagnose obscure quality issues faster
Correlate user feedback during calls with network and device performance to identify the root cause of problems faster. For example, diagnose slow Wi-Fi speeds when users complain about quality.