Product changelog and announcements

Twilio Communications APIs now support OAuth 2.0 authorization.

Using OAuth 2.0, short lived access tokens can be generated which have scoped access to certain APIs making them more secure than Auth tokens and API keys.

There’s now one central place for all Flex administrator tasks: Twilio Console. 

Flex plugin management, the last remaining Flex admin experience in Flex UI, is now available in Console. You can find this new section under Flex > Contact center settings > Plugins. 

To give you some time to adjust to the new location, Flex plugin management remains available in parallel in the Flex UI Administrator section at least until December 1. During that period, you can make updates in either location. Please use the next few weeks to give the new Console-based experience a try and make sure that it works well for your needs. Flex plugin management will later be removed from Flex UI and only be available in Twilio Console.

With this update, the Flex UI Administrator section is no longer needed. You’ll notice that it will be gradually phased out over the next few months. 

If you have any concerns about these changes, please contact our support team.

Announcing <Start><Recording>! A new way to start Call recordings from initiation using TwiML.

Twilio ConversationRelay handles the complexities of advanced AI-powered voice interactions so your app can focus on conversational AI logic and responses. And now you can jumpstart integration with your web properties to provide interactive voice experiences that offload support questions, qualify leads, and close deals faster with the new Twilio Voice JavaScript SDK reference component for ConversationRelay. 

Get started in minutes with the frontend and backend reference component so you can prototype and ship AI voice experiences faster with the Twilio Voice JS SDK.

What’s included:

• UI component to connect to an agent via WebRTC

• Built-in WebSocket server for relaying text and speech

• Basic OpenAI integration or swap your own provider

Check out the docs for more information, and please leave us any feedback you might have in the Twilio Voice JavaScript Reference Components GitHub repository. We can’t wait to see what you build!

We’re excited to announce that the Flex SDK is now available in Public Beta. Use the Flex SDK to seamlessly integrate Flex's contact center features into any web application–without disrupting your existing environment. Visit the documentation for more information on how to set up and use the Flex SDK.

You can also view the following resources to learn more:

• https://sdk.twilio.com/js/flex-sdk/latest/docs
• https://sdk.twilio.com/js/flex-sdk/latest/storybook

Introducing the Voice Insights Reports API, your zero-infrastructure solution for generating aggregated voice metrics per account and per phone number with a single API call. By outsourcing data processing and aggregation to Twilio, this API helps accelerate decision-making and can reduce operational costs by up to 90%, eliminating the need for extensive in-house data science and data operations teams. 

Key Benefits:

• Scalable API companion for Trust & Engagement Insights so you can build your own dashboards.

• Visibility into the drivers of reach and pickup (answer rates, blocked calls, potential robocalls, and short-call percentage).

• Early detection of deteriorating trends for trust and engagement.

• ROI measurement for performance of Trust products like Branded Calls.

The Reports API is available exclusively as part of the Voice Insights Advanced Features suite.

Learn more in our Voice Insights Reports API docs.

You can now upload and crop logo and banner images directly in Twilio Console when creating an RCS Sender. Previously, images needed to be pre-cropped and hosted on a publicly accessible URL. This update simplifies the RCS Sender creation process by eliminating the need for external image editing tools and web hosting.

Click here or go to Explore Products > RCS > Senders within Twilio Console to create your first RCS Sender and start sending branded RCS messages. 

Learn more about RCS messaging with Twilio.

Voice Recording TwiML billable items will be updated to reflect upcoming feature launches and improved formatting.

If you have Flex Conversations, the ability to natively send content templates in the WhatsApp channel is now available in public beta. Previously, sending content templates in Flex required using a plugin or other custom configuration. With this release, when you turn on content templates for Flex Conversations:

• Agents can send WhatsApp messages using a content template in Flex UI 2.14.0 and later.
• Developers can send content templates programmatically to all active WhatsApp conversations in Flex UI 2.13.0 and later.

Go live with RCS faster – at global scale. Twilio’s new RCS Onboarding API gives ISVs a unified way to onboard brands worldwide, cutting manual work and accelerating time to market. 

Key Benefits:

• A single workflow to onboard across 11 countries

• Automate end-to-end compliance with dynamic, schema-driven requirements

• Full lifecycle visibility (Twilio Ops review, Secondary Brand Verification (US only), Google Submission, Carrier Review, Final Approvals)

• Ability to test with whitelisted devices before launch

If you’re interested in sending RCS messages across listed countries, contact your Account Representative to request access.

Countries available as part of Private Beta: 

US, Czech Republic, Denmark, France, Italy, Norway, Poland, Slovakia, Sweden, Austria, Netherlands, Romania