Data Residency for Email (EU)

Effective July 15, 2025: Twilio SendGrid launched data residency within the EU for email. This enables you to keep all email event data such as opens, clicks, bounces, and unsubscribes, and email recipient emails within the EU, giving you control over where your customer data lives. This is important as email event data, which includes recipient email addresses and engagement history data is considered personally identifiable information. 

Before, when you sent an email through Twilio SendGrid, it was handled by our global API. That meant your email and the data it generates is processed through our global infrastructure and stored in data centers around the world.

With Data Residency for Email (EU), the flow is different. Emails sent through the EU API are processed within the EU region, and recipient personal data and email event data is stored in EU-based systems. This gives businesses more control over where their data is stored and helps meet regional compliance standards without compromising performance or deliverability.