Programmable Messaging | Oct. 27, 2022

Alerts for Rejected and Paused WhatsApp Templates now available

Twilio now supports new error codes for "Rejected" and "Paused" WhatsApp Templates. With Twilio Alarms, you can now get notified via webhook or email when these and other errors occur.

When a WhatsApp template gets rejected, Twilio surfaces a new error code of 63040 and will include the reason from WhatsApp.

Likewise, if a WhatsApp template is paused due to quality concerns from WhatsApp, Twilio will surface an error code of 63041. The message also contains when it will be unpaused. A template can be paused by WhatsApp when different users report messages sent using that template, or when users block the number after receiving those messages.

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