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We’re excited to share the 2025 Gartner® Magic Quadrant™ for CPaaS. Click the button below to read it now on the Gartner website.
Get inspired by other businesses building with Twilio
Intuit built efficient customer authentication for scale, with a 94% deliverability rate and more than 1M messages sent globally.Read the story.
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PolyAI is redefining the call center experience with human-like voice assistants that resolve up to 50% of service calls—powered by Twilio Flex and Programmable Voice. Read the story.
Explore Twilio’s tried-and-true CPaaS products
Messaging
Reach customers at scale through RCS, SMS, WhatsApp, Facebook Messenger, conversational chat, and more.
Voice
Make, receive, and monitor calls around the world with Voice APIs that are customizable and scalable. Plus, improve efficiency and customer experience with our new AI tools: ConversationRelay and Conversational Intelligence.
Verify
Authenticate your customers seamlessly over SMS and other channels to reduce fraud–without compromising your customer experience.
The Twilio Advantage
Communicate reliably
Experience a 99.95% uptime SLA made possible with automated failover and zero maintenance windows.
Operate at scale
Extend the same app you write once to new markets with configurable features for localization and compliance.
Many channels
Use the same platform you know for voice, SMS, video, chat, two-factor authentication, and more.
No shenanigans
Get to market faster with pay‑as‑you‑go pricing, free support, and the freedom to scale up or down without contracts.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Twilio.
Gartner, Magic Quadrant for Communication Platforms as a Service, Lisa Unden-Farboud, Manoj Bhatia, Pankil Sheth, Ajit Patankar, 21 July 2025
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.