Why Twilio
Learn why Twilio is a globally trusted customer engagement platform (CEP), plus a named leader in communications platform as a service (CPaaS) and customer data platform (CDP) markets.
Twilio’s key differentiators
Leverage Twilio’s scalability and reliability across channels
19.9 billion +
voice calls
167 billion +
messages sent or received
1.9 trillion +
emails sent
4.8 billion +
customer verifications
*The above stats are from January 2023—December 2023
Toyota Connected wins the race toward innovation with Twilio Flex
In order to build its next-generation contact center solution for Drivelink, Toyota turned to Flex to create a more seamless experience for drivers.
Resy seamlessly connects restaurants and diners with Twilio Messaging
From reservations and waitlists to guest communications, Resy—owned by American Express—serves as a key connection point between restaurants and diners.
Intuit continues powering prosperity around the world with the help of Twilio Verify
With Twilio's cutting-edge technology, Intuit confidently provides its customers with a secure and efficient authentication experience, ensuring they have seamless access to financial services whenever and wherever they need them.
Analyst reports
See what analysts are saying about Twilio as a CPaaS and CDP leader.
Analyst report
Twilio named a Leader in the 2023 Gartner® Magic Quadrant™ for CPaaS
Analyst report
Twilio Named a Leader in 2023 IDC CPaaS MarketScape Report
Analyst report
Twilio named a Leader in the 2023-24 Omdia CPaaS Universe
Analyst report
Twilio ranked #1 Customer Data Platform in worldwide market share by *IDC 2022
Analyst report
Twilio named a Leader in the IDC CDP Market Scape for Financial Services Industry 2023
Simple, flexible pricing options
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Pay-as-you-go
Simple usage‑based pricing means you don’t get locked into big contracts.
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Volume discounts
Discounts trigger as your usage grows, so you always get a fair price.
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Committed‑use discounts
Talk with our sales team for access to deeper discounts when you commit to usage.
Know every customer individually, engage personally
Get started on a proof-of-concept that you can scale—no credit card required—or work with more than 2,000 technology partners to help implement Twilio’s solutions.