All customers are different, and so are their support needs. Last week, we announced three new paid Premium Support plans for those customers who need guaranteed response times, phone support and 24×7 emergency response.
So what does Premium Support mean anyways?
It means we have a support plan built just for you. You can easily choose and buy a plan without having to talk to sales. And, like everything else on Twilio, contracts or minimum commitments are not needed. Feel free to upgrade this month, downgrade the next, or move back to the free plan anytime.
We do not make promises lightly, which means if we fail to meet the average guaranteed response time, you’ll get a credit of 100% of your Premium Support plan price for that month.
Here’s what the different plans include:
- Guaranteed response times
- Phone support
- 24×7 emergency response