Twilio & the General Data Protection Regulation (GDPR)

Twilio’s GDPR commitment

GDPR is an opportunity to build a stronger data protection foundation for the benefit of all. Twilio is committed to ensuring that our platform is GDPR-compliant.

“Trust is the #1 thing in the cloud, so we will be taking GDPR as an opportunity to raise the bar for data protection worldwide.”

Jeff Lawson CEO, Twillio

What we’re doing

#1

We have a data protection core team comprised of senior members of the Legal, Data, Security, and Architecture teams, dedicated to ensuring that Twilio is GDPR‑compliant

#2

We updated our terms for GDPR. We’ve made a new addendum part of our Terms of Service, which reflects GDPR standards.

#3

For every new product and enhancement, we proactively apply the Data Protection by Design principles.

#4

We apply GDPR standards to all data not just EU personal data. That way, you will be well positioned with data protection regulatory frameworks around the world.

Resources

Planet Earth

Resources

Resources to help you stay on top of your GDPR game.

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Addendum Form

Our data processing addendum contains revised terms and additional provisions for protecting personal data.

View the addendum
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Video

Learn how Twilio is tackling GDPR compliance and about our overall approach to data protection.

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Whitepaper

Understand how GDPR may affect your business and learn what you need to do to be in compliance.

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Blog Kit

Stay up to date on GDPR news with the latest entries from the Twilio Blog.

Read the blog
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Webinar

Are you prepared for the upcoming deadline for compliance with the General Data Protection Regulation (GDPR)?

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Binding Corporate Rules

Find out more about Twilio’s BCRs, which enable the transfer of personal data to Twilio group members across borders in compliance with EU data protection law.

Read the BCRs

Security and certifications

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Certifications

Third-party assurance that Twilio has implemented security best practices on your behalf.

ISO 27001

Privacy Shield

Cloud Security Alliance

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Learn more about Twilio Security Visit the GDPR FAQ page An icon of a outbound link arrow

The Twilio advantage

Network

Communicate reliably

Experience a 99.95% uptime SLA made possible with automated failover and zero maintenance windows.

Planet Earth

Operate at scale

Extend the same app you write once to new markets with configurable features for localization and compliance.

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Many channels

Use the same platform you know for voice, SMS, video, chat, two-factor authentication, and more.

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No shenanigans

Get to market faster with pay‑as‑you‑go pricing, free support, and the freedom to scale up or down without contracts.

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