Spain (ES)

Locale name

Spain

ISO code
The International Organization for Standardization two character representation for the given locale.

ES

Region

Europe

Dialing code
The dialing prefix used to establish a call or send an SMS from one locale to the given locale.

+34

Use Cases

Short codes are ideal for high-throughput programmatic messaging.

Short codes are approved for specific use cases, so if you are experiencing carrier filtering on long codes you may be a good candidate for short codes.

Some of the most common use-cases for short codes in Spain are: 

• Two-factor authentication (2FA) or one-time passwords (OTP)
• Promotional or marketing alerts
• Account alert notifications
• Reminders (appointments, upcoming payments, etc.)

Restrictions

Short codes can only message users on carriers within the countries in which they are provisioned. Although Twilio can provision short codes in multiple countries, if your customers are not located in Spain, you should not obtain a Spanish short code.

Short codes require express consent from end users before any SMS can be sent; if you cannot obtain consent you should not use a short code. Twilio and/or the carriers will not support certain types of campaigns, including but not limited to:

• Those in which express end-user consent cannot be obtained. This includes friend-to-friend invite-based campaigns, as well as opt-ins obtained through lead generation.
• Campaigns containing sexual/adult content (which are prohibited by Twilio’s AUP).

Minimum term commit for the Short Code is 3 months.

The notice period for returning the Short Code is 1 month (provided minimum term commit has been fulfilled).

If the Short Code does not receive any traffic in Spain for 30 days or more, the Short Code might get disconnected due to absence of usage.

Refer to this article for detailed explanation on Spain Short Code Best Practices.

Other Options

You can choose any of the following Short Codes:

• Free to End User (FTEU)
• Vanity (specific number)

Requirements

To apply for a Spanish Short Code the following details are needed:

• Short Code Type: 
  • Free To End User/Vanity
• Brand/Company: 
  • Name
• Use case: 
  • i.e Notifications/Marketing
• Monthly Volume: 
  • Amount of messages sent monthly
• Examples of SMS Text:
  • If applicable, please include URL 
• Preferred Billing Method:
  • Quarterly or Yearly (prices can be reviewed from here)

Timeframe

• 10-12 weeks, once you've submitted all required information and documentation.

Please expect delays on any applications submitted in August or December, as the carriers often experience an annual provisioning freeze period during these times.

Regulatory Bodies

Comisión Nacional de los Mercados y la Competencia (CNMC)

Pricing

Please refer to How Much Does A Short Code Cost? for further pricing details.

Next Steps

To apply for Spain Short Code please follow these steps:

• Check all the requirements above and collect all the needed details.
• Send the application including all the requirements to sc@twilio.com.