40% of businesses say finding a balance between security and customer experience is a top challenge for 2024*.
We build security into everything we do so we can strike that balance. With robust tools, programs, and safeguards in place, we can partner with our customers to stay resilient.
Ensuring the security and integrity of the Twilio platform is critical to the service we provide our customers. We are committed to delivering a secure product and greatly appreciate help from the community in responsibly identifying ways for us to improve. Our Vulnerability Disclosure Program is open to everyone—whether you're a customer, professional security researcher that does not meet the Bug Bounty Program requirements, or just someone who has discovered a potential issue. By responsibly reporting vulnerabilities in our applications or online services, you enable us to address them promptly and protect our community. While this program doesn't offer monetary rewards, your contribution is invaluable to us. If you find a vulnerability, please follow our submission guidelines to let us know.
For those interested in earning rewards for their security expertise, we offer a Bug Bounty Program through the Bugcrowd platform. This program invites experienced security researchers to identify and report vulnerabilities in our applications and internet-facing assets. Eligible findings may qualify for monetary bounties based on their severity and impact. By participating, you not only help us strengthen our security but also receive recognition and compensation for your valuable contributions. If you've discovered a vulnerability and wish to join our Bug Bounty Program, please read our bounty brief and submit your report here.
We use industry standard encryption to secure connections between customers and our applications. We also follow best practices in data governance and protection to ensure that data is handled with care, stored securely, and processed appropriately.
Read our Security overview
We follow security by design principles across the entire product lifecycle, from requirements gathering and product design through product deployment, and after deployment.
Twilio uses identity and access management controls and offers added security to keep your accounts safe.
We provide options to require additional account security layers, such as two-factor authentication (2FA).
Twilio offers Message Redaction and Voice Recording Encryption which customers can adopt to further enhance protection of personal data processed by Twilio.
We use a flexible and scalable framework for ongoing identification, assessment, treatment, and reporting of security risks.
You can purchase additional security features, access management controls, and administration tools through Twilio Editions.
Twilio carries out a security risk-based assessment of prospective vendors before working with them to validate they meet Twilio’s security requirements.
Twilio’s Continuous Monitoring program has processes for leading incidents and designing proactive capabilities for the platform.
Twilio maintains a 24/7 security incident response team to respond to threats and vulnerabilities.
Industry experts lead our business continuity and crisis management programs to protect customers and ensure continuous delivery.
Our top-down approach to operational resilience means we start with the products and services we offer and work backward to include the teams, functions, and resources that support their delivery.
Twilio’s business continuity and disaster recovery program follows an annual program of core activities, ranging from business impact analysis, plan development and updates, and testing and exercises.
Please note the credentials listed do not apply to every product across Twilio, Segment, and SendGrid
HIPAA
SOC 2, Type II
SOC 2, Type I
PCI DSS Level 1
PCI DSS Level 4
Binding Corporate Rules
ISO/IEC 27017:2015 certified
ISO/IEC 27018:2019 certified
ISO/IEC 27001:2013 certified
How do you balance a great customer experience with security? Let’s tackle the challenge together. Through a shared responsibility to meet regulatory and compliance standards, we can build a more secure future of digital communications.
