It’s no secret that great customer engagement is 🔑  for business. However, one of the biggest challenges companies face today is bridging the gap between the experience that customers expect, and the reality of what the company can actually deliver. Helping businesses solve this “communication divide” faster is why we’re so excited to introduce you to the newest addition to the Twilio Engagement Cloud suite of… Read More
Turn speech into structured data objects. Analyze text from any communications channel with a single natural language understanding model. Available now in developer preview. This May at Signal, we announced Twilio Understand— a new TwiML verb that uses natural language to figure out the intent of what someone is saying or texting. We’ve seen a lot of interest in it, from people that want to build more… Read More
Local phone numbers are critical for businesses looking to land and expand into new territories. Provisioning virtual numbers that are in the same market as users mean that businesses can achieve more engagement with their buyers as a result of the local identity. That’s why Twilio offers the broadest reach of virtual phone numbers (95 countries) and today, we just launched more new numbers in: Argentina (Local… Read More
In March, we announced the beta of an enhanced Answering Machine Detection, that determines if a person, answering machine, or fax picked up so that you can deliver the right message. We have received invaluable feedback during the beta process that allowed us to tune the models to improve the detection accuracy. Initially, Answering Machine Detection only worked in the USA and Canada, but today, we’re… Read More
Getting local phone numbers is important for businesses who want to expand into new geographies. That’s why we offer virtual phone numbers in over 89 countries and counting, and today, we just launched new voice numbers in five Asian countries: Vietnam (local) Kazakhstan (local) Tajikistan (local) Kuwait (national) Mauritius (mobile) These numbers are in developer preview. To request access, fill out this form and we’ll get… Read More
At SIGNAL this year, we announced the beta of Twilio Speech Recognition—a brand new feature that converts speech to text so you can analyze its intent during any voice call. It originally recognized 89 different languages and dialects to help you support your global user base. Today, we’re excited to share that we’ve just added support for 30 additional languages. This brings the total number of… Read More
Added security for sensitive call recordings. Use your own public key to encrypt recordings before they’re stored. Available in developer preview. Today, our default security for call recordings includes encryption at rest for recordings stored with Twilio. However, we’ve learned that some customers, typically those that need to comply with strict industry or regional regulations for data protection, require even stronger security mechanisms. A level of… Read More
Place outbound calls to prospects without TwiML fetch. Agent Whisper feature to coach agents. Available now in public beta. Conference is at the core of many advanced Twilio call flows. Over the last year, we’ve made Twilio Conference more powerful and easier to use. We shipped conference events with speaker detection, hold API, end conference API, region selection, and made all conferences Global Low Latency (GLL)… Read More
Are you sitting down? Alright, good. Post-SIGNAL, your head is likely spinning from the whirlwind of announcements. Never fear, we’ve got the rundown for you. No two developer tool belts are alike. There are 1.6 million of your fellow developers on the Twilio platform. Each of them—including you—is building something to solve a nuanced problem, with a nuanced set of tools. SIGNAL just put your tool… Read More