Redfin: Redefining the real estate experience

I popped into Redfin’s HQ in Seattle last week, partly because I wanted to snap a few photos to highlight their developers on our website. But mostly to feed my curiosity on a development team that just keeps churning out new innovative ways to engage customers. I walked away with a real appreciation of their approach using small development teams to continuously improve the Redfin customer… Read More

Introducing Voice Insights Connectivity Dashboards

Twilio Voice Insights

Track trends in metrics like call completion rate, who-hung-up, and time-to-connect. Analyze data by phone numbers, carrier names, area codes, and country codes. Zoom into calls with specific SIP errors and connection states within seconds. In May, we extended Voice Insights to support carrier calls, giving you access to quality metrics on your Twilio powered carrier calls. Insights makes it easy for you to know which carriers… Read More

Agent Conference is now Generally Available

Connect agents and customers with a simple API. Allow supervisors to privately coach agents during a live call. Allow supervisors to take over a call from an agent. Let agents dial outbound to customers from within a conference, so that customers connect immediately when they pick up. We are excited to announce that Agent Conference, Twilio’s solution for bridging customers to contact center agents, is now… Read More

How to Verify Phone Numbers with PHP, Symfony and Twilio

In this post we’ll learn how to verify phone numbers with Twilio in a Symfony project. We will discover how to model and validate a user’s phone number, and then use Twilio’s PHP SDK to create a call flow where the user has to enter a 6 digit code to verify themselves. The frontend view will provide a form to capture their number, displaying further instructions or… Read More

Introducing Twilio Studio, the Fastest Way to Build With Twilio

Twilio Studio the fastest, easiest way to build with Twilio

It’s no secret that great customer engagement is 🔑  for business. However, one of the biggest challenges companies face today is bridging the gap between the experience that customers expect, and the reality of what the company can actually deliver. Helping businesses solve this “communication divide” faster is why we’re so excited to introduce you to the newest addition to the Twilio Engagement Cloud suite of… Read More

Twilio Understand: Transforming How Companies Interact with Customers

Twilio Understand now in developer preview

Turn speech into structured data objects. Analyze text from any communications channel with a single natural language understanding model. Available now in developer preview. This May at Signal, we announced Twilio Understand— a new TwiML verb that uses natural language to figure out the intent of what someone is saying or texting. We’ve seen a lot of interest in it, from people that want to build more… Read More

Phone Numbers in Central and South America: Argentina, Costa Rica, Chile, and more!

Central & South American Countries Twilio Phone Numbers

Local phone numbers are critical for businesses looking to land and expand into new territories. Provisioning virtual numbers that are in the same market as users mean that businesses can achieve more engagement with their buyers as a result of the local identity. That’s why Twilio offers the broadest reach of virtual phone numbers (95 countries) and today, we just launched more new numbers in: Argentina (Local… Read More

Answering Machine Detection support in 6 European countries including Germany, UK, France

German, UK English, French language support in Twilio Answering Machine Detection

In March, we announced the beta of an enhanced Answering Machine Detection, that determines if a person, answering machine, or fax picked up so that you can deliver the right message. We have received invaluable feedback during the beta process that allowed us to tune the models to improve the detection accuracy. Initially, Answering Machine Detection only worked in the USA and Canada, but today, we’re… Read More

New Asian Phone Numbers: Vietnam, Kazakhstan, Tajikistan, Kuwait, Mauritius

Getting local phone numbers is important for businesses who want to expand into new geographies. That’s why we offer virtual phone numbers in over 89 countries and counting, and today, we just launched new voice numbers in five Asian countries: Vietnam (local) Kazakhstan (local) Tajikistan (local) Kuwait (national) Mauritius (mobile) These numbers are in developer preview. To request access, fill out this form and we’ll get… Read More