Added security for sensitive call recordings. Use your own public key to encrypt recordings before they’re stored. Available in developer preview. Today, our default security for call recordings includes encryption at rest for recordings stored with Twilio. However, we’ve learned that some customers, typically those that need to comply with strict industry or regional regulations for data protection, require even stronger security mechanisms. A level of… Read More
Place outbound calls to prospects without TwiML fetch. Agent Whisper feature to coach agents. Available now in public beta. Conference is at the core of many advanced Twilio call flows. Over the last year, we’ve made Twilio Conference more powerful and easier to use. We shipped conference events with speaker detection, hold API, end conference API, region selection, and made all conferences Global Low Latency (GLL)… Read More
Are you sitting down? Alright, good. Post-SIGNAL, your head is likely spinning from the whirlwind of announcements. Never fear, we’ve got the rundown for you. No two developer tool belts are alike. There are 1.6 million of your fellow developers on the Twilio platform. Each of them—including you—is building something to solve a nuanced problem, with a nuanced set of tools. SIGNAL just put your tool… Read More
UI components and tools for JS, iOS, and Android. Integrated with Programmable Chat, Video, and Voice SDKs. Coming soon to a Twilio SDK near you. Today at SIGNAL, we announced Twilio Frame, a set of UI components and tools for embedding chat, voice and video in your web and mobile apps. Twilio Frame provides you with the tools to quickly build a rich, branded visual experience… Read More
Convert speech to text and analyze its intent during any voice call. Support for 89 languages and dialects. Available now in public beta. Speech is a powerful and expressive medium for customer communications. With speech technology improving massively over the last four years, we were excited to leverage that progress to finally offer Twilio developers a speech recognition feature for Programmable Voice. Starting today, Twilio Speech… Read More
SMS in 5 new countries, Voice in 13 new countries, Toll-free in 27 new countries. Toll-free priced by inbound caller type lets you pay only for what you use. Add SMS to your existing US & CA phone numbers without changing voice providers. Having the right tool for the job makes all the difference. When engaging with your customers, phone numbers are a great example of… Read More
Old things are new again, just new in a different way. That old NES you used to play Super Mario Bros on…? Well Andrew Reitano’s newly-hacked NES lets strangers turn any level into a water level with one text. This issue of the Developer Digest celebrates the developers making the old new and novel, from fax machines, to wedding invitations, to that trusty old password you… Read More
We’re always working hard to expand our global coverage, and today, we’re excited to announce that you can now use Twilio phone numbers in the following countries: Local Voice numbers: Croatia, Hungary, Iceland, Kenya, Nigeria, Norway, Philippines, and Slovenia Mobile SMS numbers: Latvia, Portugal, Republic of Korea, and Taiwan With a local phone number, your customers can reach you by calling a familiar area code. The… Read More
Voice Insights is an analytics tool that provides you with actionable insights into metrics that affect call quality in real time, even when a call is in progress. We are excited to announce the latest updates to Voice Insights based on your fantastic feedback. We enhanced our Voice Insights dashboards to let you easily track and understand your end users’ experience with Twilio. Sitting behind these… Read More