Introducing Volume Pricing For Recording Storage

Recording Scale

Today, we are happy to introduce volume pricing for call recording storage. This means that, as your volume grows, you will be charged less and less per minute to store recordings. Don’t worry if your volume is still low, the first 10,000 stored minutes of recordings per month are free for you to play with. Call recordings are a precious mine of information about your customers…. Read More

Crafting A Customer Experience: Zendesk Rolls Out Advanced Voice

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A good customer support call is like an espresso shot – short, sweet, and carefully crafted. There’s no joy to be had in getting lost in a phone tree, or toiling on hold, no matter what side of the phone you’re on. The critical component in building excellent customer experiences is context, and Zendesk, a cloud based customer service platform, is doubling down on it with… Read More

Welkin Health Helps Caregivers Communicate With Twilio

WelkinHealth

Care coordinators should spend more time on patient care, and less time searching for phone numbers. That’s Chase Hensel’s argument, and his mission for Welkin Health. It seemed odd to Chase that the healthcare industry couldn’t figure out a way to make it easy for coordinators to use an incredibly valuable healthcare tool they rely upon everyday – the phone. Coordinators can do a whole lot… Read More

Create a Standalone Voicemail Using Java and Twilio

Why is receiving voicemails still such a pain in 2015? With landlines you need to deal with overpriced and outdated hardware. On mobile phones you need to call a number, enter a password, and sift through the voicemails until you reach the one you want. Wouldn’t it be easier to just receive a text message to listen to a new voicemail? Fortunately, Twilio plus a little… Read More

Keeping Closer Tabs on Your Numbers with Twilio Monitor

Phone numbers are like any business inventory. If not properly managed, problems can snowball. Think about what happens when a number is mysteriously misconfigured and stops working; or you ended up with 50 new numbers in Tallahassee when you only needed 5; or someone accidentally deletes a phone number for one of your biggest customers. If you manage 10 numbers this can be annoying. Now think… Read More

Building A Twilio-Powered IVR Using Haskell

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Steve Kollmansberger (right) is a renaissance man, shipping code and flying planes in the Pacific Northwest. It’s not uncommon to have a hobby or discipline outside of coding, it’s always interesting to see what happens when and how the two disciplines inevitably meet.   With “software development” on one side of the venn-diagram and “aviation” on the other, pencil in “IVR” in the areas where the… Read More

Freshdesk Breaks Down Wisby’s Barriers To Customer Service with Twilio

freshdesk

Wisby had the drive, the customer support team, and the resources in place to deliver awesome customer service. But, there were two sizeable barriers they had to overcome: time and distance. Namely, reducing the time it took to respond to customers, and reducing the geographic telecom barriers cause a delay in response. To solve their problems and deliver excellent customer service, Wisby enlisted the help of… Read More

Circly Fights Cancer With Community: Building A Support System With Twilio

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If cancer were a person, I’d punch it in the face. But, it turns out that’s neither a viable method of treatment, or a fight that has any chance of actually taking place.   One thing that does help people struggling with cancer is emotional support from friends and family. A simple text or call goes a long way. A friendly reminder to perform self-checks for cancer,… Read More

Introducing New Phone Numbers Management in the Twilio Account Portal

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Programmable phone numbers for SMS, MMS and Voice are at the core of Twilio’s platform. For a new customer, the first interactions in the Account Portal are often the purchase and configuration of a phone number, while advanced users rely on powerful phone number management, through the portal and the Phone Number Search API, to efficiently deploy large-scale applications. Today, we are excited to introduce several… Read More