How to protect your account from toll fraud with Voice Dialing Geo Permissions

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Did you know that International Revenue Sharing Fraud (IRSF), also known as toll fraud, leads to $10 billion dollars in annual revenue losses globally and has grown six-fold in the past five years? Care for a horror story? Read about this seven person architecture firm in Georgia that came to work on a Monday to find a $166,000 bill from their local telecom provider. Teams of… Read More

Introducing Twilio Flex: A Fully Programmable Contact Center Platform

Introducing Twilio Flex

At Twilio we often say, “We can’t wait to see what you build.” That’s because the communications building blocks we provide are only as powerful and innovative as the applications that developers create with them. It’s these builders who have shown us just how far our APIs can be taken, from 3D mapping with AR and IoT potty training, to a life-saving text line and data-driven debt relief. But… Read More

Twilio Studio: The New Way to Build Communications

visual application builder twilio studio for communication workflows

Today, we’re rolling out the beta of Twilio Studio, a visual application editor that makes it faster than ever to create new customer experiences using SMS messages and voice calls. When we released a preview of Twilio Studio a few months back, we saw the beginning of a new trend emerge — the amount of time it took users to launch a new customer experience went… Read More

Redfin: Redefining the real estate experience

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I popped into Redfin’s HQ in Seattle last week, partly because I wanted to snap a few photos to highlight their developers on our website. But mostly to feed my curiosity on a development team that just keeps churning out new innovative ways to engage customers. I walked away with a real appreciation of their approach using small development teams to continuously improve the Redfin customer… Read More

Introducing Voice Insights Connectivity Dashboards

Twilio Voice Insights

Track trends in metrics like call completion rate, who-hung-up, and time-to-connect. Analyze data by phone numbers, carrier names, area codes, and country codes. Zoom into calls with specific SIP errors and connection states within seconds. In May, we extended Voice Insights to support carrier calls, giving you access to quality metrics on your Twilio powered carrier calls. Insights makes it easy for you to know which carriers… Read More

Agent Conference is now Generally Available

Agent Conference is Generally Available

Connect agents and customers with a simple API. Allow supervisors to privately coach agents during a live call. Allow supervisors to take over a call from an agent. Let agents dial outbound to customers from within a conference, so that customers connect immediately when they pick up. We are excited to announce that Agent Conference, Twilio’s solution for bridging customers to contact center agents, is now… Read More

How to Verify Phone Numbers with PHP, Symfony and Twilio

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In this post we’ll learn how to verify phone numbers with Twilio in a Symfony project. We will discover how to model and validate a user’s phone number, and then use Twilio’s PHP SDK to create a call flow where the user has to enter a 6 digit code to verify themselves. The frontend view will provide a form to capture their number, displaying further instructions or… Read More

Introducing Twilio Studio, the Fastest Way to Build With Twilio

Twilio Studio the fastest, easiest way to build with Twilio

It’s no secret that great customer engagement is 🔑  for business. However, one of the biggest challenges companies face today is bridging the gap between the experience that customers expect, and the reality of what the company can actually deliver. Helping businesses solve this “communication divide” faster is why we’re so excited to introduce you to the newest addition to the Twilio Engagement Cloud suite of… Read More