Contact Tracing

Learn how public health departments are rapidly launching contact tracing programs.

Best Practices

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Build and scale a call center for contact tracers to interview COVID-19 patients and notify their contacts of potential exposure. Monitor ongoing symptoms with SMS alerts and health surveys.



We got lucky that we were able to identify a great partner in Twilio [for our 311 program], and we were able to move exceptionally fast…Normally implementing something like this would take six months, at least.

Santiago Garces

CIO