Best Practices
Twilio’s omnichannel platform lets you send messages to thousands in an instant. Choose the channels your customers prefer to send updates, alerts, and notifications.
- Best practices for communicating across channels like SMS, Voice, Whatsapp, and more
- A guide to alerts and notifications during a global pandemic
- Email best practices for customer communications during COVID-19
- Send one-to-many alerts with the ability to respond to inbound messages
- How to reliably reach people at scale with mass alerts
- 2020 Guide to Customer Messaging
Tutorials & Templates
- Build an SMS alert system with Google Sheets and Twilio
- Create an SMS dashboard in Java with Spring Boot
- Create a notification System using Twilio CLI, Twilio Voice, and SMS
- Validate phone numbers using Twilio Lookup API
- Confirm SMS Message Delivery with Node.js and Twilio
- Deliver voice notifications over the phone with Twilio Programmable Voice
Customer Stories
- Learn how Noggin embedded email, SMS, and voice into their apps to keep companies in contact with customers.
- Using Twilio, TextRequest lets businesses text customers one-to-one or one-to-many, all from a single dashboard.
- Discover how PagerDuty built a Twilio-powered IT-alert notification system that keeps teams in the loop.
- Subtext built a group messaging platform to let users communicate securely and at scale using Twilio SMS