- Learn how Shopify runs a fully-remote contact center
- Build a contact center that’s set up for customer success
- Set up work from home agents with Twilio Flex
- Use AI-powered self-service in contact centers to resolve issues faster
- See how United Way Worldwide’s 211 responded to increased call volume
- Adapt and accelerate your business with a cloud contact center
- Strategies for building customer engagement during COVID-19
- 2020 Guide to Customer Messaging
Tutorials & Templates
- Deploy remote agent contact centers with Twilio Flex
- Create queues and skills for a Twilio Flex contact center
- Tips for setting up remote agents with Twilio Flex
- Route customer service calls to agents with PHP and Laravel
- Route incoming calls with Twilio Voice, Python, and Django
- Build a Twilio SIP Based Remote Work Application
- Learn how United Way Worldwide scaled 211’s massively scaled call capacity with Twilio.
- Discover how Shopify supports 600k+ customers using one contact center platform - Twilio Flex.
- In the wake of COVID-19, the City of Pittsburgh rapidly rebuilt their 311 service using Twilio Flex.
- Learn how Aroundhome used Twilio Voice to build a flexible contact center that integrates with their CRM.