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Build Call Forwarding with Twilio Programmable Voice

Communication can be a powerful force for change. We’ve seen civic engagement rise as tools for civic engagement become increasingly available to an internet-connected and mobile society. In November of 2016, Emily Ellsworth shared some tips and tricks for getting your Congressperson’s attention with one big takeaway: calling works.

This tutorial and accompanying application use Twilio to connect incoming phone calls to other phone numbers based on where the caller lives. When a user dials in, we look up some information based on their assumed location and trigger actions inside our application.

Find your language and framework of choice below to get to the source code in your language and follow step-by-step instructions to learn how to build call forwarding for your own applications:

Your business might use this functionality to automatically route your customers to a regional office or to direct callers to a survey after their interaction with customer service. Our sample application connects callers to the offices of their U.S. senators.

Kat King Brianna DelValle
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