For even the most seasoned Twilio developer, the ability to reach more than 2B monthly active users on WhatsApp, with just a few lines of code, is close to magic. Today, we’re thrilled to share that support for the WhatsApp Business API is now Generally Available whether in Twilio Flex, the Twilio Conversations API, Twilio Programmable Messaging, or when using Twilio Runtime tools like Studio or the CLI.
Since launching support for WhatsApp on the Programmable Messaging API, more than 200,000 developers have started building on the platform. From customer support, to sales outreach, to supporting refugees, countless businesses and organizations have expanded to the WhatsApp Business API to take advantage of the higher consumer reach, deliverability, engagement rate, and rich messaging features.
Without downplaying our current situation, we can all admit that COVID-19 phrases are overused. You’ve likely heard these sayings over and over again: “Times are changing,” “During these unprecedented times,” “Our new normal,” or “Where’s all the toilet paper?” But what do these phrases really mean?
Aside from the toilet paper (just making sure you’re paying attention!), it’s clear that COVID-19 has transformed our everyday communications. As consumers turn to contact-less interactions, companies from all industries are leaning on developers to re-architect their communications to reflect this changing landscape.
Thankfully, you have email to serve as your foundation for a plethora of communications this holiday season. You’re the architect, but we’ll provide the building blocks you need to grow your email program and make it to the inbox...
Toolbox tips for a well-grounded …
Make the next big Internet of Things... thing.
SIGNAL 2020 was a big one for Twilio IoT. In the keynote, CEO Jeff Lawson talked about Microvisor: Twilio IoT’s new device builder platform for embedded developers. Microvisor is currently in a closed private beta, so we can’t play with it yet. However, we also got to see Twilio IoT’s more widely available offerings via demos, talks, and games.
SIGNAL TV’s live IoT robot battles, powered by Electric Imp. See the full segment here.
If you’re itching to hear more about the Microvisor, stay tuned or check out the Twilio IoT live video session coming out on November 5th. And for those of you who want to start building right now, here’s some currently available Twilio IoT tools that you can use today.
1. Electric Imp
Sometimes, we want to build for the Internet of Things, but we don’t want …
Halloween is just around the corner, and not only is it the prime time for tricks and treats, but it's also fun for those of you who love a thrill in storytelling. If you love writing – or simply want to get spooked out by what a computer can generate – then this will be a fun project for you to check out.
In this tutorial we will implement a task queue in Python to make multiple calls to OpenAI's GPT-3 engine to generate fictional text. Plus, you'll have a neat program to leave on your computer and trick people who look at your screen into thinking that an actual ghost is writing a story!
By 2012, Dahl felt the primary goal of creating a user-friendly non-blocking framework had been achieved, with Node.js having support for multiple protocols, cross-platform support, a relatively stable API, and a growing ecosystem of external modules distributed through npm.
But over time it became apparent to Dahl that a number of design decisions, like the early removal of Promises, caused problems. Security, the GYP build system, and …
- A unified Console experience to access trust products across channels
- Available now in Beta
- Get started with Trust Hub today
While relationships between businesses and customers constantly evolve, trust remains a critical part of successful customer engagement. If customers don’t trust the communication coming from a business, they won’t engage with it, regardless of the channel. Did you know that over 75% of unidentified calls go unanswered?
Being in the customer engagement space for over the last 12 years, we've learned that businesses face challenges keeping up with the increasing regulatory demands and changes in carrier networks to reduce unwanted communications — keeping up with fragmented verification processes across every channel and even within each channel is complex and time-consuming.
Our goal at Twilio is to fuel the future of communications. As our customers continue to scale globally and adopt new channels, we are committed to helping them create …
In this tutorial, we are going to build a WhatsApp bot that allows you to manage your Zoom meetings. Some of the functions include creating or deleting a meeting and listing all upcoming meetings. The bot will be built using Twilio API for WhatsApp, Zoom API and the Flask framework for Python.
You need the following to follow along in this tutorial;
- A Twilio Account: You need to create a free Twilio account to gain access to the WhatsApp sandbox environment. This will allow you to interact securely with the Twilio number assigned to you on your WhatsApp application. A free twilio account comes with certain features and limitations.
- A Zoom Account: You need to create a free Zoom account if you do not already have one. With a zoom account, you can create a zoom app which comes with access to their API.
- Python 3.6 …
Earlier this year, we introduced Twilio CodeExchange, a searchable directory of customizable code samples to help developers rapidly prototype. Today, we’re excited to share a new CodeExchange feature called Quick Deploy, now in beta, which will enable builders of all kinds to launch these Twilio apps with no code required.
Simply select the use case you’d like to deploy from our list of Quick Deploy supported apps, fill out a few form fields or get a phone number to customize your app, and hit “deploy” to launch an instantly working Twilio app.
What’s available today with Quick Deploy?
Today, Quick Deploy is supported across several CodeExchange apps that use our popular products.
Qunomedical is a medical treatment marketplace, connecting patients to doctors for in-person treatments, regardless of location. It provides patients access to high-quality healthcare from over 1000 doctors, both at home and abroad, facilitating over 10,000 procedures each month.
Being highly distributed, great communication is essential. Unfortunately, Qunomedical’s previous system didn’t cater to their exact needs, a story that’s familiar to many companies. They rely on WhatsApp, Facebook Messenger and voice calls to communicate with their customers yet their systems didn’t talk to each other meaning they couldn’t centralize data about customers. Their VoIP system was brittle and undocumented meaning they couldn’t update features or call plans.
WhatsApp is incredibly important in Europe for cross country communication and they had resorted to using multiple phone numbers and the web interface as a workaround, which resulted in very poor documentation of the customer conversation because their system didn’t have a …
Você acabou de configurar o Flex e deve estar se perguntando: Mas e agora?
Agora você deve estar pensando sobre sua estratégia de roteamento e filas, certo? Nesta postagem vamos cobrir algumas opções básicas para enfileiramento baseado em "skills" (habilidades), já que isso vai definir os alicerces para seus relatórios do Contact Center.
O que vamos construir hoje
O Flex permite explorar todo o poder do Twilio TaskRouter, que é um sistema poderoso de roteamento baseado em atributos, e o coração do contact center. Ele também é totalmente programável, permitindo controlar o seu contact center utilizando código. Vamos falar sobre um caso de uso simples hoje: "Como configurar um contact center para suportar meus clientes e funcionários utilizando o Flex?"
Para fazer isso, vamos construir duas novas filas de tarefas (Task Queues): "Customer Service" e "Employee Service". Estas filas vão permitir segmentar nosso tráfego de clientes e …