Use Cases

Appointment Reminders

Reduce no-shows. SMS, MMS, and Voice capabilities for existing CRM and backend reservation systems to automatically send confirmations, handle cancellations, and rescheduling.

Arkansas Children's Hospital: Medical Appointment Reminders

Arkansas Children's Hospital wants to lower no-show rates. Voice reminders help mention to patients of appointment times and have dropped the no-show rate by 2% in just a few months saving time and money

Benefits


Appointment reminders benefits

Lower support costs and cancellation vacancies while increasing the read rate

Better than email

Get an open rate, four-fold higher than email with text message reminders. Messages are read, on average, within four minutes.

Increase revenue

Confirm appointments and fill last-minute cancellations with waitlisted customers using a call or text.

Lower support costs

Supply better customer service and provide the option to cancel or reschedule with two-way SMS and Voice.

How it Works


How it works

Building blocks

All the components needed to build nimble Appointment Reminders

  • SMS: Send text reminders to any number while Twilio navigates carriers to ensure the message is delivered.
  • Voice: Use Text-to-Speech to convey the reminder in 26 languages. Add an interface voice response (IVR) menu for customers to confirm or change the appointment.
  • MMS: Send branded reminders with pictures and calendar invites using MMS.

Twilio 101


Twilio 101

Simple code to build Appointment Reminders onto a flexible, easy, and free Twilio API

xml.instruct!
xml.Response do
    xml.Gather(:action => @post_to, :numDigits => 1) do
        xml.Say &quote;Ahoy! You have an appointment tomorrow at 9 AM.&quote;
        xml.Say &quote;Press 1 to repeat. Press 2 for directions.&quote;
    end
end

The Twilio Advantage

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Communicate reliably

Experience a 99.95% uptime SLA made possible with automated failover and zero maintenance windows.

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Operate at scale

Extend the same app you write once to new markets with configurable features for localization and compliance.

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Many channels

Use the same platform you know for voice, SMS, video, chat, two-factor authentication, and more.

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No shenanigans

Get to market faster with pay‑as‑you‑go pricing, free support, and the freedom to scale up or down without contracts.