Use Cases

Appointment Reminders

Reduce no-shows. SMS, MMS, and Voice capabilities for existing CRM and backend reservation systems to automatically send confirmations, handle cancellations, and rescheduling.

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Arkansas Children's Hospital: Medical Appointment Reminders

Arkansas Children's Hospital wants to lower no-show rates. Voice reminders help mention to patients of appointment times and have dropped the no-show rate by 2% in just a few months saving time and money

Benefits

Appointment reminders benefits

Lower support costs and cancellation vacancies while increasing the read rate

Better than email

Get an open rate, four-fold higher than email with text message reminders. Messages are read, on average, within four minutes.

Increase revenue

Confirm appointments and fill last-minute cancellations with waitlisted customers using a call or text.

Lower support costs

Supply better customer service and provide the option to cancel or reschedule with two-way SMS and Voice.

How it Works

How it works

Step 1: Database

Integrate with the appointment system to find upcoming appointments.

Step 2: Your code

Send a reminder text or call 24-hours before an appointment.

Step 3: Reminder sent

Follow it up with an SMS link with directions, two hours before the appointment.

Step 4: Message recipient

Let customers respond to the text or punch in options on the call to change the appointment.

Building blocks

All the components needed to build nimble Appointment Reminders

SMS: Send text reminders to any number while Twilio navigates carriers to ensure the message is delivered.
Voice: Use Text-to-Speech to convey the reminder in 26 languages. Add an interface voice response (IVR) menu for customers to confirm or change the appointment.
MMS: Send branded reminders with pictures and calendar invites using MMS.

Twilio 101

Simple code to build Appointment Reminders onto a flexible, easy, and free Twilio API

				xml.instruct!
xml.Response do
    xml.Gather(:action => @post_to, :numDigits => 1) do
        xml.Say &quote;Ahoy! You have an appointment tomorrow at 9 AM.&quote;
        xml.Say &quote;Press 1 to repeat. Press 2 for directions.&quote;
    end
end
		

The Twilio Advantage

Communicate reliably

Experience a 99.95% uptime SLA made possible with automated failover and zero maintenance windows.

Operate at scale

Extend the same app you write once to new markets with configurable features for localization and compliance.

Many channels

Use the same platform you know for voice, SMS, video, chat, two-factor authentication, and more.

No shenanigans

Get to market faster with pay‑as‑you‑go pricing, free support, and the freedom to scale up or down without contracts.

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