Twilio healthcare solutions

Improve health outcomes with real-time data and communication

Modernize healthcare experiences at scale and maintain HIPAA compliance with Twilio’s proven platform for personalized patient communication and engagement.

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Man with glasses smiling at phone, confirming an appointment, medical cross icon visible.

Human-centered health experiences at scale with Twilio’s proven platform for omnichannel engagement.

All healthcare communications on one platform

Modern tools for innovative healthcare experiences

Twilio’s Customer Engagement Platform helps you build and quickly deploy trusted, HIPAA-eligible offerings that put people first—and it works alongside your existing infrastructure.

Compliant communications across channels

SMS, WhatsApp, phone call, chat, or email—reach people on the channels they prefer for better patient engagement and higher satisfaction rates.

Personalized engagement built on compliant data

Collect and unify different data sources into complete profiles that enhance personalization, reduce acquisition and retention costs, and empower collaboration with Twilio Segment's Customer Data Platform.

4 ways to improve patient engagement with Twilio

Appointment management

Missed appointments cost US hospitals $150 billion per year. Twilio makes it easy to build HIPAA-compliant healthcare communication solutions that automate scheduling and appointment management to reduce no-shows on the communication channels your patients prefer.

Quick deploy appointment reminders

St. Luke’s University Health Network optimized vaccination communication with a “shot-line” that used automated scheduling and appointment reminders to make it easy for patients to schedule their vaccine appointments.

2 weeks

to launch new shot-line

99.8%

decrease in call-back time

Read ST. Luke’s story

Virtual care

Forty-one percent of patients had a virtual care appointment in 2024*. Twilio’s Video APIs let you offer convenient telehealth and hybrid care that feels like an in-person visit. Schedule appointments and send SMS reminders, tailor intake processes, and build virtual waiting rooms on our flexible platform.

See virtual care demo

Luma Health improves patient care by empowering providers. In just two weeks, Luma Health delivered over 7 million cross-channel messages using a custom engagement solution.

7.11M

patients sent cross-channel messages

2 weeks

to launch telehealth solution

Read Luma's story

Omnichannel care management

An estimated 90% of US healthcare spend goes to managing chronic conditions. Twilio helps you scale tailored care across channels and populations with automated workflows for notifications, reminders, and education. Manage care plans and track outcomes with remote monitoring and real-time patient profiles.

Quick deploy patient outreach

NYU Langone delivers data-driven health messages to millions of patients across channels for scalable, human-centered health.

350

locations in NYC metro

8th best

US hospital by US News & World Report

Read NYU Langone’s story

Real-time data for personalized experiences

Uncover key moments in the health journey that impact retention and health outcomes using cleaned, consented, and compliant data in your Customer Data Platform. Built-in privacy controls help accelerate compliance management.

Explore our CDP

Allergan generates $400M in sales with a loyalty program that scaled personalized outreach for its loyalty program and reduced its cost per acquisition by 41%.

$400M

yearly sales driven

3M+

Allē loyalty users

Read Allergan’s story

Design your healthcare communication and data solution

Assemble the right tools to build amazing customer experiences.

Messaging

Engage people at every step with APIs for SMS, MMS, and WhatsApp.
Voice

Support remote teams and efficient IVR payments with dual-channel voice APIs.
User authentication and identity

Protect patient data and build safely with bulletproof security APIs.
Flex

Scale efficient, digital-first contact centers with one flexible, omnichannel platform.

Segment Protocols

Enforce data governance with automated data cleaning features and real-time data quality validation.
Segment Connections

Connect your data sources across EHR, warehouses, web, mobile app, and offline interactions.
Segment Unify

Track every interaction in real-time and gain a holistic view of each patient, member, or clinician.
Engage

Leverage HIPAA-eligible AI to build and orchestrate patient, member, or clinician journeys within the tools they are already most familiar with.

Twilio supports nonprofits, too

Twilio supports social impact initiatives across the nonprofit sector. For nonprofit healthcare solutions, contact Twilio.org.

Secure and compliant platform for health and life sciences

Build your healthcare communication solution on Twilio’s reliable, secure platform. Use HIPAA-eligible Twilio products to protect PHI while engaging patients based on their personal preferences and healthcare needs.

Connected patient experiences. Powered by one modern solution.

Twilio is a leading platform for healthcare solutions and patient communications. And our pay-as-you-go pricing makes it easy to get started.

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FAQs

HIPAA compliant messaging refers to transmitting and receiving text messages containing Protected Health Information (PHI) in accordance with the applicable requirements under the Health Insurance Portability and Accountability Act (HIPAA).

Customers with a Business Associate Agreement can use Twilio’s HIPAA Eligible Services, to build HIPAA compliant text messaging in accordance with Architecting for HIPAA and HIPAA to keep patients’ protected health information secure and private.

If you’d like to learn more about how Cipher Health utilized Twilio’s HIPAA Eligible Services, please refer here.

The consent requirements for sending text messages to patients depends entirely on your use case and the type of message you’re sending.

Each state has its own obligations and certain use cases require additional consent requirements. We recommend consulting with compliance experts to ensure your use case and consent requirements comply with applicable law and regulations.

Twilio Segment customer data platform is a tool that helps you to compliantly collect data from people who visit your website, use your products, or visit your physical locations.

Resources

Explore resources and innovative healthcare solutions

Blog

Deliver Patient-Centered Healthcare with Twilio

Create a healthcare experience where every patient feels seen, heard, and cared for in their unique health journey.

Guide

Advancing Healthcare for the Digital Age

Learn how to deliver personalized, convenient, and intuitive experiences across the healthcare ecosystem.

Webinar

Improve ROI and Patient Outcomes

Unlock patient personalization with trends across healthcare, featuring experts from Forrester and K Health.