Skip to main content
Talk to an expertSign upMenu

Appointment Reminders benefits

Lower support costs and cancellation vacancies while increasing the read rate

  • Better than email

    Get an open-rate four-fold higher than email with text message reminders. Messages are read, on average, within four minutes.

  • Increase revenue

    Confirm appointments and fill last-minute cancellations with waitlisted customers using a call or text.

  • Lower support costs

    Supply better customer service and provide the option to cancel or reschedule with two-way SMS and Voice.

How it works
Step 1:  Database
Integrate with the appointment system to find upcoming appointments.

Building blocks

All the components needed to build nimble Appointment Reminders

  • SMS

    Send text reminders to any number while Twilio navigates carriers to ensure the message is delivered.

  • Voice

    Use Text-to-Speech to convey the reminder in 26 languages. Add an interface voice response (IVR) menu for customers to confirm or change the appointment.

  • MMS

    Send branded reminders with pictures and calendar invites using MMS.

Why Twilio

  • Easy integration

    Create intelligent reminders with integration to existing business systems. Use any programmming language with the Twilio API to add notification workflows to trusted systems.

  • Cost-effective infrastructure

    Pay $0.015 a minute to call and $0.0075 for every message to contact every locale in the world without an upfront investment. No set rate, all scalable.

  • Bi-directional messaging

    Use fullinteractive voice response(IVR), call-controlled capabilities, and two-way SMS and MMS so customers can respond. Gather responses with a touch-tone and route calls to a live agent.

RoadmapTwilio 101

How to

Simple code to build Appointment Reminders onto a flexible, easy, and free Twilio API

xml.instruct!
xml.Response do
xml.Gather(:action => @post_to, :numDigits => 1) do
xml.Say &quote;Ahoy! You have an appointment tomorrow at 9 AM.&quote;
xml.Say &quote;Press 1 to repeat. Press 2 for directions.&quote;
end
end

We can't wait to see what you build

Create modern communications with free accounts and advice.

Read the white paper
Talk to Sales