Video
Compassion at Scale: How Mental Health Innovations Is Reimagining Crisis Support
Explore how Mental Health Innovations CEO Victoria Hornby uses technology and empathy to expand access, build trust, and connect with marginalized communities.
Key Takeaways
- Technology can bridge gaps and make mental health support more accessible and effective.
- The importance of flexibility to pivot quickly in response to external factors while maintaining the quality of services.
- A data-driven approach helps tailor training for volunteers and adapt their methods to better meet the needs of specific user groups.
Featured Speakers
Victoria Hornby, CEO, Mental Health Innovations
- Kailey Raymond, Senior Director, Integrated Marketing, Twilio
“ We are using technology to connect a person who is struggling with another person who has decided and trained to help someone exactly in that moment. There's a technical connection, and then that facilitates a human connection. And that means that we are able to provide that service and that connection at scale and 24 hours a day.” – Victoria Hornby
Episode Timestamps
*(05:44) - What it means to “build trust” in the context of mental health
*(09:50) - How Mental Health Innovations uses technology to expand access
*(16:17) - How data helps MHI improve its services
*(24:57) - The tradeoff between speed and stability
*(34:36) - A change or experiment that made a big difference at MHI
*(37:20) - A shift in mental health or nonprofit tech Victoria is watching closely
