Video
How to build trust and win patient loyalty in an always-on healthcare ecosystem
Join Twilio and guest Forrester to learn how AI can build trust, improve patient engagement, and strengthen loyalty in today’s always-on healthcare ecosystem.
AI can streamline operations, ease clinician burnout, and enable smarter patient engagement—but only if patients trust the systems behind it. According to Twilio.org’s 2024 State of Nonprofit Digital Engagement Report, 93% of healthcare organizations believe AI will improve patient engagement, while only 59% of their patients agree. In an always-on healthcare ecosystem, technology must feel less like automation and more like authentic connection.
In this fireside chat, experts from Twilio and our guest Forrester will share strategies for embedding trust into digital workflows and showcase real-world examples where AI is improving access, clarity, and consistency—without sacrificing patient confidence.
Key takeaways:
- Discover what “human-centered” AI looks like in real patient engagement use cases—from smart reminders to conversational agents.
- Learn why empathy, transparency, and plain language are critical to AI adoption.
- Explore how to design AI-powered tools that scale 1:1 engagement without feeling transactional.
- Identify low-risk, high-value AI use cases that improve outreach, education, and responsiveness.
- See how RPM and virtual care programs are using AI to keep patients engaged between visits, including Kaiser Permanente’s cardiac rehab program.
Featured Speakers
- Arielle Trzcinski, Principal Analyst, Forrester
- Khurum Shafi, Sr. Manager, Solutions Engineering, Twilio
