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Building a resilient contact center strategy

Watch this webinar to learn why having a modernized contact center can help enterprises remain competitive and customer focused.

The proliferation of digital business and eCommerce has set a new standard for customer service to be available anytime and anywhere. To make sure you are ahead of the curve requires upgrading your contact center solution. However, making the transition to a modern contact center requires the proper connectivity to support—namely, Session Initiation Protocol (SIP).

In this webinar, you'll learn:

  • Why transitioning to SIP is a necessity and the first step when you should modernize your contact center
  • Why moving your connectivity to SIP can help you with adding additional capabilities in the future
  • What is Twilio Interconnect and how it can protect your communications with network-level security and guarantee quality from end-to-end through private connections
  • How you can leverage Equinix to connect to any Twilio exchange around the world