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Twilio SendGrid Platform

Twilio SendGrid Releases Inbound Parse API 2.0 GA

Twilio SendGrid released Inbound Parse API 2.0 on October 6, 2022. Inbound Parse 2.0 modernizes the Inbound Parse API’s codebase, enabling us to quickly make feature updates and fixes. This release does not impact API usage or integrations, and no customer action is required. Twilio SendGrid will migrate customers to Inbound Parse API 2.0 in the coming months. We will closely monitor the migration to protect your email program from any unexpected impacts.


A2P 10DLC Messaging customers with a Tax ID (for example, EIN in the US) can now register a Low Volume Standard Brand in Twilio Console - Trust Hub - A2P Messaging

Low Volume Standard Brand

The Low Volume Standard Brand is a cheaper alternative to the Standard Brand registration option. It costs $4 in one-time Brand registration fee, and is suitable for customers sending fewer than 6,000 message segments per day to the U.S. carriers. For more information, see the Twilio support article on Low Volume Standard Brands.

Please note that this console registration experience is equivalent to creating a Standard Brand when registering via APIs and skipping secondary vetting.


Programmable Messaging

[U.S. A2P 10DLC] New Starter Brand Registrations deprecated Deprecated

Twilio has deprecated the ability to register new Starter Brands due to updated registration requirements from The Campaign Registry (TCR). As a result, the option to create or update Starter Profiles or Brands is disabled in the Twilio Console and APIs. API requests to create or update Starter Profiles will fail with error code 22404; API requests to create or update Starter Brands will fail with error code 21726.

Previously registered Starter Brands and Campaigns are subject to new data validation requirements. Any campaigns and brands that do not meet those requirements will be deleted by Twilio on behalf of customers starting Nov 3rd.

Customers with Tax IDs are requested to register for A2P 10DLC using the Low Volume Standard Brand or Standard Brands options.

For more information, please check out our recent blog post which explains the process for new registrations and the criteria for keeping existing registrations. 


Programmable Voice

New <Gather> Speech Recognition Models GA

We have added two new speech recognition models to <Gather>: experimental_conversations and experimental_utterances. Experimental models are designed to give access to the latest speech technology and machine learning research, and can provide higher accuracy for speech recognition over other models, but do not support all languages and lack some features like confidence scores.


In this version of Flex UI we have updated the Status Report, formerly known as the Debugger UI, to now include a summary of Flex UI's operation status for each user. The Status Report is now available in GA and includes debugger logs, Twilio service status information and whether Flex UI is running in degraded mode.

Find out more about the updated Status Report on the Troubleshooting Flex UI page.


The Deepgram Transcription Add-Ons are now available in Twilio’s Marketplace catalog. With them, developers can unlock the value of post-call recordings leveraging Deepgram’s AI speech recognition models’ accuracy and performance. There are two Add-Ons offering transcriptions with Basic and Enhanced models respectively. To learn more about these Add-Ons and how to enable it for your application, visit the Marketplace Deepgram Base Transcription and Deepgram Enhanced Transcription Add-Ons in the Twilio Console.


Elastic SIP Trunking

Billing Changes for Voice Insights Advanced Features Usage GA

Effective October 1, 2022, usage for Voice Insights Advanced Features minutes will round up to the next minute. Your usage has been underbilled due to an error in our systems that calculate usage. We’ll absorb the historical cost of our error and you’ll see updated billing on your invoice starting October 1, 2022.

Most Twilio Voice products are usage-based and round up to the minute by default. There are no partial minutes; for example, a call that is 1 minute and 18 seconds is charged for 2 minutes. However, your contract may stipulate sub-minute billing for some billable items.


Programmable Voice

Billing Changes for Conference, Voice Insights, and BYOC Usage GA

Effective October 1, 2022, usage for Conference, Voice Insights Advanced Features, and BYOC connectivity minutes will round up to the next minute. Your usage has been underbilled due to an error in our systems that calculate Conference, Voice Insights Advanced Features, and BYOC connectivity usage. We’ll absorb the historical cost of our error and you’ll see updated billing on your invoice starting October 1, 2022.

Most Twilio Voice products are usage-based and round up to the minute by default. There are no partial minutes; for example, a call that is 1 minute and 18 seconds is charged for 2 minutes. However, your contract may stipulate sub-minute billing for some billable items.

Flex projects include Conference and Voice Insights Advanced Features as part of the Fair Usage Policy and should not expect to see price increases for in-quota usage.


We recently discovered a bug in our calculation of Post Dial Delay (PDD) for PSTN/SIP calls with more than one routing attempt.This resulted in an incorrect calculation of PDD and for these calls we were reporting a PDD value which was higher than the actual value.Starting 23 September 2022 all calculations of PDD in VoiceInsights (Console and API) will reflect the correct and updated value. 


For more information, please refer our docs.


We recently discovered a bug in our calculation of Post Dial Delay (PDD) for PSTN/SIP calls with more than one routing attempt. This resulted in an incorrect calculation of PDD and for these calls we were reporting a PDD value which was higher than the actual value.  Starting 23 September 2022, all calculations of PDD in VoiceInsights (Console and API) will reflect the correct and updated value. 


For more information, please refer our docs.


Twilio Java Helper Library’s major version 9.0.0 is now available.We ensured that you can upgrade to Java Helper Library 9.0.0 version without any breaking changes.

Behind the scenes we improved our Java Helper Library generation process enabling us to rapidly add new features and enhance consistency across versions and languages.

To learn more about the Java Helper Library, check out our docs.


Programmable Messaging

Link Shortening is now in Public Beta Beta

Link Shortening is now accessible in public beta on the Programmable Messaging API. This functionality enables you to programmatically shorten long links with your own company branded domain without any extra API calls. You can also set up your webhook to receive click events when recipients of the messages click on the shortened link. 

Read our API documentation to get started.


Twilio SendGrid Platform

Twilio SendGrid: Email Monitor to be Retired Deprecated

Twilio SendGrid will retire Email Monitor on December 13, 2022. Email Monitor allows customers to retrieve a sample of their Subusers' emails for reputation monitoring. Due to low adoption, we will remove Email Monitor as part of our work to simplify and improve the Twilio SendGrid user experience.

On December 13, 2022, you will not be able to use or access Email Monitor. If Email Monitor is essential to your experience, please adapt your workflow or build a custom solution to fit your needs prior to this date.


Programmable Voice

New Amazon Polly Voices available for <Say> GA

Twilio has updated its Text-to-Speech offering adding support for new Amazon Polly Neural Voices. This release includes higher quality voices for the following languages: French (Canada) (fr-CA), English (UK) (en-UK), German (de-DE), English (India) (en-IN), Hindi (hi-IN) and Spanish (US) (es-US).

Try new enhanced voices in your IVR applications by selecting them in the Text-to-Speech section of the Twilio Console, by setting them in your TwiML <Say> attributes or using Studio <Say> Widget. For more information on the voices and on pricing, please visit Twilio Text-to-Speech docs.


Monitor fraudulent attempts to send SMS that were detected and blocked by Verify Automatic SMS fraud detection (ASFD), Geo-permissions, and more. 

Check it out on the console and read our documentation to learn more.


Twilio Frontline's web client (beta) now supports browser push notificaations on Chrome, Edge, and Firefox. The web interface will now also indicate new unread message counts in the primary navigation and browser tab.


Programmable Messaging

Message Scheduling is now HIPAA Eligible GA

Message Scheduling can now be used to develop compliant healthcare applications that contain protected health information (PHI) for organizations that are subject to the Health Insurance Portability and Accountability Act (HIPAA). Twilio will sign Business Associate Addendums (BAA) with covered entities and business associates for HIPAA Eligible Products and Services.

Learn more about how to build on Twilio for HIPAA compliance.


SendGrid Email API

New Relic Integrations Removed, August 30, 2022 Deprecated

Twilio SendGrid no longer supports SendGrid for New Relic and the related integration features as of August 30, 2022.

Effective August 30, 2022, Twilio SendGrid removed New Relic integrations and dashboard. If you used New Relic integrations to review your email program metrics, please use Deliverability Insights for a streamlined, in-app view of your email delivery performance over time.

This removal does not affect your ability to send mail.


Twilio has implemented an urgent precautionary measure to protect Programmable Messaging accounts created before April 2019 from possible exploitations of their service by automatically disabling unused SMS Geo Permissions.  We’re taking this action to protect customers from potential fraud known as SMS Traffic Pumping. Given the rise of fraud in the ecosystem, we want to help ensure that we minimize potential exploits and reduce the risks faced by our customers.   Disabling destination countries your business doesn’t serve or uses infrequently is an additional line of defense against fraudulent activity. See this Help Center article for more information on SMS Traffic Pumping Fraud and how to protect your applications from it.   

Why only accounts created before April 2019?

Accounts created during and before March 2019 previously had SMS Geo Permissions enabled globally by default.   For our customers’ convenience and protection, Twilio will disable SMS Geo Permissions on a one-time basis for country destinations to which messages have not been sent in the 30 day period from 23 July 2022 to 22 August 2022.    This one-time action on accounts will begin on 25 August 2022 and end on or before 9 September 2022.    


If needed, you can enable or disable SMS Geo Permissions to any country at any time in Twilio Console by following the steps in this Support Article


Twilio Verify has released Automatic SMS Fraud Detection to help you combat fraud and improve your SMS OTP conversion rate. This feature works automatically at no additional cost. 

  • Read our blog about how it has already helped some customers reduce their daily spend by as much as 35% and doubled their conversion rate in certain countries.
  • Check out our docs for feature details.

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