Voice Insights – WhatsApp Metrics in Voice Insights APIs, Eventstream and Console (Public Beta)

We're announcing updates that improve the visibility of WhatsApp voice call metrics in Voice Insights, for customers using the WhatsApp Business Platform with Twilio. Here's a detailed rundown of the new updates:

Voice Insights API Updates:

• Call Summary API & Eventstream: A new parameter, call_type: "whatsapp", has been introduced to distinguish WhatsApp calls. Metrics for these calls are accessible within the carrier object of the Call Summary API.

• Call Events & Call Metrics APIs:Customers can track and analyze WhatsApp RTP stats and call progress events through the Call Events and Call Metrics APIs.

Voice Insights Console Updates:

• Call Logs Page: Within the Insights Summary tab, customers can now view metrics and track call progress events for individual WhatsApp calls.

• Call Insights Dashboard: On the Call Insights Historical View page, customers have the added functionality to filter dashboard data by the "whatsapp" call type.

For more information, please refer to the Voice Insights reference docs.