Webinar
AI in healthcare: it’s an assist, not a deflect
Discover how healthcare organizations are using AI to improve communication, reduce staff burden, and personalize patient experiences.
AI in healthcare is no longer theoretical — it’s practical, personal, and already widely adopted. According to Twilio's State of Nonprofit Digital Engagement Report, 93% of healthcare organizations believe AI will improve patient engagement, and more than half are already using it to power communications.
In this fireside chat, a healthcare thought leader from HIMSS and a Twilio expert in healthcare technology will explore how AI is being used to:
- Support clinical staff without replacing them
- Reduce no-shows and streamline communication workflows
- Deliver personalized messages that go beyond mail merge
From smart appointment reminders to contextual follow-ups and proactive patient education, we’ll share real-world examples that show AI’s value across the patient journey—without losing the human touch.
Featured Speakers
- Robert Havasy, Sr. Director, Thought Advisory Group, HIMSS and the Managing Director, Personal Connected Health Alliance
- Khurum Shafi, Sr. Manager, Solutions Engineering, Twilio
