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Podcast
Building a Category with AI Wearables
In this episode, Chris Villarreal, Global Director of Marketing for Wearables at Meta, discusses insights on category creation, the significance of solving real consumer problems, and how Meta is leveraging multimodal AI to enhance everyday life with their Ray-Ban Meta Glasses.
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Podcast
How Real-Time Data Drives Unparalleled Customer Loyalty
In this episode, John O'Melia, Chief Customer Officer at Contentsquare, discusses the challenges of balancing business decisions with customer-centric values, evolving customer expectations, and the importance of real-time data in enhancing digital customer experiences.
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Podcast
Unlocking Agility: Composable Solutions, Flexible Stacks & Hybrid Architectures
In this episode, Dom Selvon, Global CTO at Apply Digital, discusses leveraging modern technology to create seamless customer experiences, the benefits of a hybrid architecture in digital transformation, and the ethical and sustainability challenges of AI.
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Podcast
The Intersection of AI, Trust, and Consumer Experience in Financial Services
In this episode, Tarun Dadoo, VP of Products & Delivery at Discover Financial Services, discusses the delicate balance between privacy and personalized consumer experiences, the implementation of composable CDPs, and the complex interplay between good data and consumer trust.
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Podcast
The Omnichannel Challenge: Balancing AI and Data Privacy
In this episode, Jennifer Peters, Director of DTC, MarTech & Digital Compliance at OLLY, discusses the challenges of integrating AI in regulated environments, the implications of new legislation on data privacy, and leveraging omnichannel strategies effectively.
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Whitepaper
Whitepaper: IDC Education Spotlight
Learn how utilizing digital engagement tools appeals to younger, digitally native generations, enhancing enrollment, retention, and satisfaction outcomes.
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Webinar
Webinar: Building Durable Relationships in Higher Education
Discover the strategies for using digital communications, personalization, and AI to improve higher education outcomes.
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Webinar
Webinar: Transforming Higher Education with Digital Solutions
Explore the challenges and strategies of digital transformation in higher education, from assessing digital maturity to implementing student-centric solutions.
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Podcast
Navigating the Data Forest: Building Conviction in a Digital Age
In this episode, Lena Waters, CMO at Grammarly, and Eric Weber, Head of Data at Grammarly, discuss their collaborative approach to aligning business and customer priorities, the implications of a cookieless world on marketing attribution, and the balance of data insights and human judgment to drive meaningful customer experiences.
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Podcast
How Next-Gen Commerce Experiences Simplify Shopping
In this episode, Robert Gash, Chief Consumer Commerce Officer at Hearst Magazines, discusses strategies for making purchasing decisions easier for consumers, reducing informational friction, and how AI is redefining consumer experiences.
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Podcast
The Future of Contact Centers: Blending AI and Human Touch
In this episode, Alex Levin, Co-founder & CEO at Regal.AI, discuss strategies for maximizing customer centricity, the balance between AI and human-driven customer experiences, and these importance of alignment between organizational values and company culture.
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Podcast
Better Customer Engagement Starts with Better Messaging
In this episode, Des Cahill, CMO at Tipalti, discusses the importance of foundational experiences and adapting to different company environments, crafting a solid messaging framework, and the evolving role of content marketing in the age of generative AI.
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