Voice Intelligence

Turn customer calls into actionable data insights with machine learning

Identify and extract important signals from unstructured voice calls at scale. Voice Intelligence brings call transcription and AI-powered language operators together in a single powerful tool.

Get the most out of your voice data with Twilio Intelligence for Voice
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Uncover valuable business intelligence from your voice calls

Quality management

Replace random call selection with automated, data-driven processes to improve operational efficiency and agent performance.

  • Analyze 100% of calls

  • Give QA teams the tools to uncover key insights in near real time

  • Prioritize scalable initiatives like targeted agent scripting campaigns

  • Leverage call transcripts to analyze, measure, and improve agent performance

  • Make and measure incremental changes to improve the customer experience

Develop data-driven processes with Twilio Intelligence for Voice

How it works


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How does Twilio Voice Intelligence work?

Take previously inaccessible voice call data and turn them into useful content that unlocks consistent, scalable, and highly personalized experiences.

  • Turn voice calls into highly accurate transcripts

    • Benefit from best-in-class accuracy for speech recognition

    • Pull in 3rd-party recordings

    • Improve signal value over time with adaptive transcription models

    • Support for English (U.S.) available now—additional languages coming in Q2 2023

Voice Intelligence FAQ


Questions about Voice Intelligence

Get Started


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Turn your unstructured voice calls into actionable insights

Twilio Voice Intelligence makes it easy to act on voice data with one convenient, AI-driven tool.