Augmenting the contact center for differentiation retail CX
Learn why augmentation is the strategy to modernize a contact center and create greater customer loyalty.
Many retailers today continue to run on legacy, first-generation product and servicing platforms never designed with our digital age in mind making it difficult to scale and increase digital transaction volumes. With cloud-enabled contact center capabilities, companies can move at their own pace, building upon their existing infrastructure providing greater flexibility to adapt communications capabilities as business needs and customer preferences change.
Download this guide to learn how retailers can create better customer experiences through:
- SIP Trunking connectivity
- Self-service intelligence
- Adding more communication channels for increased efficiency