Twilio is a trusted provider in the telecommunications industry, helping customers navigate the complexities of the ever-changing communications ecosystem. We've heard a lot of feedback about the value of integrating ServiceNow and Twilio to manage incident notifications and escalations.
In other tutorials, we've shown steps you can take towards integrating ServiceNow with Twilio to add communications and incident updates. In this post, I'll go a step further and show you a full ServiceNow and Twilio integration which adds Twilio's Flex Contact Center and lets end-users transition to a live channel.
Follow along to learn to integrate Twilio Studio and Flex with ServiceNow for omnichannel, bi-directional messaging, real-time incident updates, and live agent escalation.
ServiceNow and Twilio integrations
This post is Twilio's recommended Run integration with ServiceNow. You can learn more about the ServiceNow use case on the Twilio website.
If you only need ServiceNow-Managed 1-Way SMS, Voice, and Conferencing, you …