SMS Chatbots provide a great way to engage with volunteers and deliver information about different initiatives you want to promote. They’re widely accessible (no Internet needed!) and with tools like Twilio Studio, designing the flow of interactions becomes a delightful experience.
As part of SIGNAL 2019, one of our main goals at Twilio.org was to increase awareness of some of the organizations and initiatives we have been supporting, while at the same time provide an instance for people interested in volunteering to get more information about different opportunities to get involved.
To achieve this, we built an app using Studio and linked it to a Short Code that allowed us to have SMS based interactions with the thousands of people in attendance during the 2nd-day keynote at Signal, as well as everyone that was following through the live stream.
This is the story of what we did, how we …