Building a quality telehealth application is about much more than getting the video to work. It’s about creating a reliable and trustworthy experience between a patient and their healthcare provider. Meeting tools may have the ability to deliver face-to-face video consultations but lack the crucial touchpoints in a patient's journey that your users deserve.
In short: There’s more on the line with a healthcare application, so solid user experience (UX) design is critical. Thoughtful UX design in your telehealth application will help build trust between the medical professionals and patients and make for a more successful healthcare visit. The following UX tips will help you design a high-quality telehealth application using Twilio Programmable Video.
1. Consider video placement
The nature of a telehealth application makes how you design your video placement critical.
Let’s assume you have 2 people with their cameras on in a telehealth visit: A medical professional …