Twilio Changelog

Additions and changes to the Twilio platform

Contact Center

Flex Zendesk CTI Integration Generally Available GA

Using the new Zendesk CTI Flex integration, teams using Zendesk as their ticketing system can now interact with their customers across multiple communication channels and focus on solving customer issues instead of administering their account, by letting Flex take care of the ticket housekeeping, right from within the Zendesk UI.

This integration is Generally Available starting today and supports the following: search and screenpop, interaction logging, context switching, chat transcription, voice recording, and click to dial (beta).

You can add Flex to your Zendesk Support Domain by following the documentation here.