The Voice Insights Subaccount Dashboard has been updated with a new graph that displays the subaccounts with the highest average queue time. Queue time is the estimated time between the API request to create a new call and when the call actually begins.
Programmable Voice calls are queued when the rate of call creation via API exceeds the calls per second (CPS) setting of the account. Subaccounts with high average queue times may indicate suboptimal CPS settings. CPS can be adjusted in the Programmable Voice Settings section of Console.
For more information see our docs.