Twilio Changelog

Session Window Computed Traits Public Beta

Session Window Computed Traits is available to all Unify+ and Engage customers. You can now define a session window duration (e.g., 30 minutes of inactivity) that determines when a session ends, and automatically reset the value of a computed trait when it does.

This enables traits that reflect behavior within the current session only, unlocking powerful session-scoped logic built on top of our real-time event pipeline.

What this means for you:
You can now build smarter, session-aware experiences without handling any session tracking logic yourself. A few examples:

  • ⚠ Anomaly detection: Flag users with 10+ failed login attempts in a single session

  • 🗺 Short-term personalization: Show banners for travel cards if viewed in the same session

  • 💬 Support context: Surface recent session activity to support or sales agents

  • 📍Routing: Direct users to different flows based on in-session actions

You’ll now have more precise targeting, smarter personalization, and richer context, all in real time.

Connections Engage Beta

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