Conversational Intelligence for Voice and Real-Time Transcription for Video are now HIPAA Eligible Services

As of September 30, 2025, Conversational Intelligence for Voice channel and Real-Time Transcription for Video can now support healthcare use cases that contain protected health information (PHI) for organizations that are subject to the Health Insurance Portability and Accountability Act (HIPAA). Twilio will sign Business Associate Addendums (BAA) with covered entities and business associates for HIPAA Eligible Services.

Click here to learn more about how to build on Twilio for HIPAA compliance.