Enhanced alerts for contact center metrics in Flex (public beta)

We’ve expanded the capabilities of alerts and notifications in Flex. You can now send supervisors notifications about important contact center metric changes over email, or use a custom webhook to integrate your other business messaging platforms. In addition, we’ve made multiple APIs available for setting up alerts and thier associated configurations for notifications. 

To learn more, see Alerts for contact center metrics, Notifications API, and Alerts API.